Technical Service Advisor

As a Service Desk Engineer, your role involves serving as the first point of contact for customers seeking technical assistance over the phone or email. You should possess positive communication skills and technical knowledge to effectively address customer queries. Your key responsibilities will include:

• Experience in Incident Management, Service Request Management, and Vendor Management. - Performing remote troubleshooting using diagnostic techniques and pertinent questions. - Determining the best solution based on the issue and details provided by customers. - Walking customers through the problem-solving process. - Directing unresolved issues to the next level of support personnel. - Recording events and problems along with their resolution in logs. - Following up with customers to update status and information. - Passing on any feedback or suggestions from customers to the appropriate internal team. - Identifying and suggesting possible improvements on procedures. No additional details about the company were mentioned in the job description. As a Service Desk Engineer, your role involves serving as the first point of contact for customers seeking technical assistance over the phone or email. You should possess positive communication skills and technical knowledge to effectively address customer queries. Your key responsibilities will include:

• Experience in Incident Management, Service Request Management, and Vendor Management. - Performing remote troubleshooting using diagnostic techniques and pertinent questions. - Determining the best solution based on the issue and details provided by customers. - Walking customers through the problem-solving process. - Directing unresolved issues to the next level of support personnel. - Recording events and problems along with their resolution in logs. - Following up with customers to update status and information. - Passing on any feedback or suggestions from customers to the appropriate internal team. - Identifying and suggesting possible improvements on procedures. No additional details about the company were mentioned in the job description.