Technical Service Advisor

CX Agent I Job Description: Come be DISRUPTIVE with us! At Milwaukee Tool, our most valued resource is our dedicated team of employees - employees who work with a passion to be the best and an unparalleled pride in their work and in the Milwaukee brand. We know that the only way to sustain growth and success is to value the growth and success of each person within the organization that's why we invest in an individual's growth and development from day one. All our teams touch every step of the process, which is why our engineering teams are some of the key contributors to our continuous innovations. The fast-paced, agile environment continuously delivers disruptive technologies by providing every team with the resources needed to excel and working directly with end users to understand how to deliver heavy-duty products with high performance. We create best-in-class products by leveraging advanced analysis tools, extensive testing regimes, state-of-the-art manufacturing processes, and cross-functional agility. As a member of Milwaukee's End User Care Team, the Technical Service Advisor provides customer service, troubleshooting and technical support for our full range of products and services. As a Milwaukee Technical Service Advisor, you will: Join a team of associates motivated to deliver positive end user support experiences Provide exceptional customer support that increases loyalty and creates Milwaukee brand advocates Identify and implement tools & processes to drive support improvements Duties and Responsibilities: Providing phone, email and written support for Milwaukee products and services. Developing reference tools and training in support of new product launches Contributing to Milwaukee's internal knowledgebase and external-facing service & support tools Developing & maintaining product, service and procedural reference files in a shared, digital library Supporting inquiries relative to product applications, complaints, warranty, service adjustments, quotations, literature requests, etc. Milwaukee Tool, founded in 1924, is a global leader in delivering innovative solutions to the professional construction trades that increase productivity and safety. Milwaukee® is known for their world-leading M12™, M18™, and MX FUEL™ cordless systems, the ground-breaking performance of their cordless innovations, safety solutions, battery-powered outdoor power equipment, jobsite lighting and clean-up, time-saving accessories, and innovative hand tool and PACKOUT™ Modular Storage Products. The company is dedicated to delivering a steady stream of advanced, trade-specific solutions. Milwaukee Tool is a Brookfield, Wisconsin-based subsidiary of Techtronic Industries Co. Ltd. (TTI) (HKEx stock code: 669, ADR symbol: TTNDY). For more information on the full line of Milwaukee® products, please call 1-800-SAWDUST or visit Milwaukee Tool. Join Our Talent Community! Stay connected with us! Even if you're not ready to apply yet, join our talent community to let us know you are interested in future opportunities.