IT & Operational Technology (OT) Support Engineer

What will you do as a West Coast IT & Operational Technology (OT) Support Engineer? Vopak is seeking a proactive, hands-on Junior to Mid-Level IT Support / Field Technician to provide on-site support across our West Coast terminals, covering both IT and Operational Technology (OT) environments. This dual-purpose role is critical to maintaining operational continuity. The technician will support the acceleration of IT Workplace Maintenance and Modernization initiatives while also providing foundational OT system support to ensure maximum uptime, system reliability, and regulatory compliance. This position offers strong development potential, providing exposure to advanced OT systems and infrastructure under the guidance of senior technical leaders. It is an excellent opportunity for a technically driven professional looking to expand skills across both IT and industrial operational environments. What do we offer you? Competitive, market-based compensation package depending on your experience and knowledge. Career development and growth opportunities. Medical / Dental / Vision Insurance Flexible Spending Account Options Short Term/Long Term Disability Insurance Basic and Supplemental Life/AD&D Insurance 401(k) Incentive Savings Plan Paid Holidays (Fixed and floating) Paid Time Off and Sick Days Additional Benefits: Tuition Reimbursement Employee Assistance Program Accident Insurance Legal Plan Critical Illness Insurance Hospital Indemnity Insurance Legal Plan ID Theft Insurance Universal Life What do we expect from you as a West Coast IT & Operational Technology (OT) Support Engineer? Ongoing professional development in IT infrastructure, endpoint management, networking, or foundational OT systems is encouraged. 2–4 years of hands-on IT support experience in a field, industrial, or multi-site environment. Experience supporting Windows endpoints, laptops, peripherals, printers, and mobile devices in a corporate environment. Working knowledge of ITSM tools (e.g., ServiceNow) and familiarity with ITIL-based incident and request management processes. Experience maintaining asset inventories and configuration data (CMDB exposure preferred). Exposure to network troubleshooting (basic connectivity, switches, VLAN awareness, Wi-Fi diagnostics). Experience supporting meeting room or collaboration technologies (Google Workspace, conferencing systems, ClickShare, etc.). Familiarity with Active Directory user administration (account provisioning, access management, group membership). Exposure to industrial, operational, or regulated environments (OT, manufacturing, energy, terminals, maritime, etc.) is preferred but not required Associate's degree in Information Technology, Computer Science, Information Systems, or a related technical field. Alternative: Relevant technical training from a recognized vocational or trade school program. Relevant technical certifications are a plus (e.g., CompTIA A+, Network+, ITIL Foundation, Google Workspace, Microsoft, or similar). Competencies Advanced Troubleshooting & Field Support Skills. Demonstrates strong hands-on technical capability to diagnose and resolve hardware, software, network, and endpoint issues in a multi-site operational environment. IT/OT Learning Agility. Exhibits high growth potential and willingness to develop foundational knowledge of OT and automation systems (e.g., SCADA, industrial controls) under senior guidance. Continuous Development Mindset. Proactively pursues training and certifications to expand expertise in IT infrastructure, cybersecurity, and OT-related systems. Operational Ownership & Independence. Capable of serving as the primary on-site IT point of contact, ensuring service continuity, issue follow-through, and stable terminal operations. Cross-Functional Communication. Communicates clearly and professionally with terminal leadership, end users, and Global IT functional teams, effectively bridging local needs with enterprise standards. Structured Problem Solving Under Pressure. Demonstrates the ability to triage incidents quickly, prioritize effectively, and minimize operational downtime in time-sensitive environments. Security & Compliance Awareness. Applies a disciplined, detail-oriented approach to access control, endpoint governance, and adherence to regulatory and cybersecurity requirements. What does your day look like? Your core responsibilities are: I. IT & Project Support On-Site IT Workplace Support. Provide hands-on support for company desktops, laptops, Chromebox, mobile devices, printers, and peripherals across offices and terminals. Incident, Request & Problem Management (ITIL-Aligned). Manage tickets through ServiceNow (INC, RITM, PRB) in compliance with ITIL processes. IT Asset & Configuration Management (CMDB Accuracy). Maintain high-quality asset data and lifecycle compliance. Meeting Room, Collaboration & AV Technology Support. Support Google-native meeting rooms, Chromebox systems, audiovisual (AV) equipment, and collaboration tools aligned with Vopak Global IT standards, ensuring dependable conferencing, display, and presentation capabilities. Vendor & Cross-Functional Coordination. Work closely with Global IT functional teams, regional leadership, and third-party vendors. IT/OT Project & Operational Support. Execute additional IT and foundational OT tasks and projects as assigned to support terminal operations, modernization initiatives, and business continuity. II. Operational Technology (OT) & Cybersecurity Support Provide immediate, hands-on triage and real-time incident response for critical OT and IT systems to minimize operational downtime. Assist in the enforcement of OT security protocols, including managing network segmentation, and ensuring compliance with maritime security standards. Be responsible for asset management, maintaining an accurate inventory, and managing the lifecycle of critical IT and OT assets. Implement new cybersecurity regulations and ensure full compliance with cybersecurity configurations and standards. Identify and resolve infrastructure vulnerabilities and application deployment issues across the terminals. The Target Compensation for this role is $78,000-$82,000 per year. Work Environment Office AND Terminal Employee This position requires an employee to be in an office environment as well as exposed to outside elements. Most extreme elements are heat in the summer months of up to 104°F (40°C) and some exposure to cold of generally no less than 15°F (-10°C) in the winter months. There will be exposure to various chemicals and compounds, including fumes and smells, some of them hazardous. The employee may enter confined spaces and work in elevated environments. Employees must be able to wear PPE required by the location. General office noise may be experienced and louder sounds and vibrations when outside. The noise level in the work environment is usually moderate. All environments are safe with appropriate PPE. Physical Demands While performing the duties of this job, the employee is regularly required to walk, sit, speak and hear. The employee is required to stand, use hands to finger, handle, or feel; reach with hands and arms; the employee may be required, on occasion, to climb or balance, stoop, kneel, or crouch. The employee may be required to climb ladders/storage tanks up to 50' in height. The employee may be required to enter confined spaces. The employee may occasionally lift and/or move up to fifty (50) pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and ability to adjust focus. Employees may be required to travel by air, rail, bus, or car. Applicants must be eligible to work in the United States. The Company will not sponsor immigration or work visas. Inclusion & Diversity: Vopak stores vital products with care. Our commitment to care extends to all our stakeholders, including our own employees, new talents and people in our local communities around the globe. We believe that each individual has the right to be treated with respect and dignity, and to work in a professional atmosphere that promotes equal opportunities and prohibits discrimination or harassment on the basis of race, color, national origin, religion, sex, sexual orientation, age, political orientation or trade union membership, allowing everyone at Vopak to develop their full potential. It is Vopak's policy to employ and administer employees without regard to race, color, religion, gender, sexual orientation, age, national origin, disability, citizenship status, or status as a disabled veteran or veteran of the Vietnam Era and in accordance with federal and state civil rights laws. Accommodations If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview, or to otherwise participate in the hiring process, please contact hr.usa@vopak.com. Want to start as a West Coast IT & Operational Technology (OT) Support Engineer? Are you ready to share your vision and contribute to Vopak's projects? Then start as a West Coast IT & Operational Technology (OT) Support Engineer and apply now! Royal Vopak is the world's leading independent tank storage company that employs around 6,000 employees in 23 countries throughout the world. We store vital products with care. Products for everyday life of today, and of the future. The energy that allows us to turn on the lights, heat or cool our homes or commute to work; the chemicals found in millions of useful products, including your phones; the edible oils to prepare food. We are also developing new infrastructure solutions to actively contribute to the introduction of future vital products, such as sustainable transport fuels for airplanes, flow batteries for storing clean electricity, and hydrogen, which can be used to store and transport renewable energy. For more information, please visit www.vopak.com