GTM Recruiter

Posted May 24, 2026

Pylon is a Series B, AI-native B2B company building the next generation of customer support. Legacy platforms like Zendesk and Salesforce Service Cloud were built around tickets. Pylon is built around accounts, real-time collaboration, and AI-driven customer intelligence. This is a massive market with incumbents that weren’t built for AI-first workflows. ## The Role

As our first recruiting hire, you'll play a mission-critical role in shaping our hiring strategy and scaling our go-to-market organization. You'll work directly with founders and leadership to attract and close talent that will drive our growth. This role reports into Pree Senarathne, Chief of Staff at Pylon. This is a fully in-person role in our San Francisco office. We’re open to candidates relocating to SF and provide relocation support for the right hire.

What you will do

Own the entire recruiting funnel from strategy to close for all GTM roles with high visibility and direct impact on company growth. - Build strong top-of-funnel pipelines through creative sourcing, referrals, and outbound strategies
Think outside the box to engage with and close top talent in competitive markets
Build and continuously improve scalable, high-performing recruiting processes from scratch
Track and analyze recruiting metrics (time-to-fill, offer acceptance rates, pipeline health) to inform hiring strategies and drive continuous improvement