Director, Quality Engineering

Rocket Loans is a fast-moving fintech built on the belief that personal lending should be simple, transparent, and fast. We're part of the Rocket Companies family — which means we have access to proven infrastructure and the culture of a smaller, focused organization. Our product, engineering, and design team is ~70 people strong, and we're building the infrastructure and experiences that define what modern consumer lending looks like. Quality engineering as a practice here is in its early stages. We don't have a mature QA culture, a standardized tooling stack, or a defined testing philosophy. Leadership recognizes that and is committed to changing it. This role exists because we're ready to invest — and we need the right person to build it. About the role This is a builder role. You'll be establishing the quality practice, the culture, and the standard at Rocket Loans — with leadership backing to make a real difference. We're looking for a Director of Quality Engineering to own quality across our entire software delivery lifecycle — from product conception through production, across origination, checkout, and servicing. This is a player-coach role. You'll manage and grow a small team of quality engineers while staying technically hands-on yourself. You'll earn authority by doing the work first — defining our QA philosophy, architecting our testing practice, and pushing us toward the frontier of what quality engineering can look like with modern AI and agentic tooling. You'll partner closely with engineering, product, and data leaders to shift quality left — embedding it earlier in how we build, not bolting it on at the end. Rocket Loans has been building for a while. Now that we've proven ourselves, we're investing in growing into a mature engineering org. The right person is excited about owning that journey — not just managing it. What You'll Own Quality Strategy & Culture Build Rocket Loans' quality practice from the ground up — strategy, tooling, culture, and execution Shift quality left — embed QA thinking earlier in the product lifecycle, not just at the gate Be the voice of quality in cross-functional planning, sprint reviews, and architectural decisions Manage, mentor, and grow a team of QEs across all product pillars Manual & Exploratory Testing Lead structured manual testing efforts for complex, high-stakes flows (loan applications, decisioning, servicing) Build test plans, exploratory charters, and risk-based testing frameworks that complement automation coverage requirements Test Automation Architect and maintain a scalable automation suite across UI, API, and integration layers Own CI/CD quality gates — defining what must pass before code ships Drive coverage metrics and reduce regression burden without sacrificing speed Agentic & AI-Native Quality Design evaluation frameworks for AI-powered features and agentic workflows — including LLM output quality, tool-use correctness, and multi-step reasoning validation Stay ahead of the curve on emerging QA tooling and bring relevant practices in-house Partner with engineering on prompt reliability, edge case coverage, and production monitoring for AI features Champion autonomous test generation, intelligent regression analysis, and self-healing test approaches Data & Pipeline Quality Collaborate with data engineering to establish quality standards for data pipelines, reporting accuracy, and audit readiness Support integrity validation for client-facing data flows (application inputs, credit decisioning outputs, loan servicing records) Drive confidence in our data as a foundation for product analytics and business reporting About you 7+ years in quality engineering, with 3+ years in a leadership or staff-level role managing Proven ability to operate hands-on: you're comfortable writing test plans, reviewing automation code, and running exploratory tests yourself Strong background in test automation with Jest, Playwright, and/or Cypress in a TypeScript/NestJS environment; experience with NX monorepo tooling a plus Familiarity with API and service-level integration testing patterns (MSW, Supertest, NestJS Testing module) Experience testing financial, compliance-sensitive, or regulated products — you understand what's at stake when things go wrong experimenting, not just watching from the sidelines Background in fintech, lending, or financial services Experience building a QA practice from early-stage or greenfield state Familiarity with FCRA, TILA, or other consumer lending compliance standards Experience with platform migration or modernization programs Exposure to LLM evaluation tooling (Braintrust, Coval, or custom eval harnesses) Experience with load testing (k6 or equivalent) Familiarity with test observability tooling (ReportPortal, Datadog) What you'll get Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We've got your back. Check out our full list of Benefits and Perks. About us Headquartered in Detroit, Rocket Loans was established to create the most simple, rocket fast personal loan process. We assembled a top-notch team of individuals combining new, passionate team members with some of the best veterans from Rocket Mortgage to create the most user-friendly lending platform in the world. We have given it our best to create an experience that is best-of-breed in the personal loan industry and commit even more to continuously improving it. At Rocket Loans, you'll build a career that helps you achieve your professional goals while helping clients get the loans they need to reach their financial goals. We're looking for innovators and those unafraid to disrupt the status -quo. With an inclusive culture and opportunities to make a positive impact, we're here to help you foster your career growth. This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the company at any time. Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. The company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws. Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team, at Careers@Rocket.com. The compensation information below is provided in compliance with all applicable job posting disclosure requirements. The compensation for this position is $149,000.00-$318,000.00. The position may also be eligible for an annual bonus, incentives, and other employment-related benefits including, but not limited to, medical, dental, and vision benefits, 401K retirement plan, and paid-time off. More information regarding these benefits and others can be found here. The information regarding compensation and other benefits included in this paragraph is the company's current, good faith estimate at the time of posting. [Compensation and benefits are subject to modification from time to time as the Company, in its sole and exclusive discretion, deems appropriate.] The Company may determine during its future reviews of the proposed compensation and benefits provided for this position, that the compensation and benefits for such position should be reduced. In no event will the Company reduce the compensation for the position to a level below the applicable jurisdictional minimum wage rate for the position. Los Angeles County and San Francisco Candidates only: qualified applicants with arrest or conviction records will be considered for employment per the Fair Chance Ordinance and the Fair Chance Initiative for Hiring. As part of the ecosystem of Rocket® we transform talented candidates into passionate team members who thrive in our world of opportunities. Join us in our mission to shape the future of our industries and make a lasting impact in our communities and beyond.