QA Practice Head / Director - Quality Engineering

Build and scale automation frameworks for UI, API, and regression automation. - Ensure automation is embedded within QA roles. - Define and execute performance testing strategy including load, stress, scalability, and reliability. - Integrate testing into CI/CD pipelines for continuous delivery. - Governance, Metrics & Reporting:

Establish structured QA governance and sprint-level tracking. - Define and track KPIs related to test execution, coverage, automation, defect density, regression effectiveness, and performance benchmarks. - Deliver executive-level dashboards and insights. - Resource Planning & Transition Management:

Plan QA capacity, skill mix, and environment readiness. - Address capability gaps through onboarding and knowledge transfer. - Lead vendor transition ensuring rapid stabilization and continuity of delivery. - Continuous Improvement & Innovation:

Drive efficiency, cost optimization, and quality uplift. - Introduce DevOps, AI-driven testing, and optimization practices. - Build a scalable QA practice reusable across enterprise programs. Role Overview You are being sought after to take the role of QA Practice Head / Director to establish and lead a scalable, execution-driven Quality Engineering function for a large enterprise client. Your main responsibility will be to ensure end-to-end quality outcomes, drive an automation-first and continuous testing strategy, and build a high-performing QA practice that aligns with Agile, multi-project delivery. The success of this role will be measured by your ability to lead a lean, IC-driven QA model, manage tooling and licenses, and guarantee predictable, high-quality releases across approximately 10 concurrent projects. Key Responsibilities

Quality Engineering Strategy & Leadership:

Define and execute enterprise-wide QA strategy across functional, automation, and performance testing. - Establish QA governance frameworks, standards, and best practices. - Drive the transformation towards automation-first and continuous testing models. - Align testing with business objectives and user expectations. - Managed Testing Services Ownership:

Own end-to-end QA delivery across enterprise platforms such as ServiceNow and integrated systems. - Manage parallel Agile execution across around 10 active projects. - Ensure strong coverage of application-specific testing and end-to-end workflow validation across integrations. - Act as the primary QA leader for client stakeholders. - Test Strategy, Scope & Planning:

Define test scope and objectives including functional, integra