Posted Apr 22, 2026
Key Responsibilities
Quality Engineering Strategy & Leadership:
Define and execute enterprise-wide QA strategy across functional, automation, and performance testing. - Establish QA governance frameworks, standards, and best practices. - Drive the transformation towards automation-first and continuous testing models. - Align testing with business objectives and user expectations. - Managed Testing Services Ownership:
Own end-to-end QA delivery across enterprise platforms such as ServiceNow and integrated systems. - Manage parallel Agile execution across around 10 active projects. - Ensure strong coverage of application-specific testing and end-to-end workflow validation across integrations. - Act as the primary QA leader for client stakeholders. - Test Strategy, Scope & Planning:
Define test scope and objectives including functional, integration, regression, and performance testing. - Implement risk-based and scenario-driven testing approaches. - Establish defect management lifecycle, SLAs, and reporting standards. - Ensure testability of requirements and early QA involvement. - Tooling & License Management:
Own and optimize the QA tools ecosystem for automation, performance, API testing, and test management. - Manage tool licensing, utilization, and cost optimization. - Evaluate and introduce modern, scalable testing tools. - Team Leadership & Operating Model:
Lead and scale a 1015 member QA team covering functional, automation, and performance testing. - Operate a flat, execution-driven IC model with minimal hierarchy and high accountability. - Mentor team members and define clear capability and growth paths. - Automation & Performance Engineering:
Build and scale automation frameworks for UI, API, and regression automation. - Ensure automation is embedded within QA roles. - Define and execute performance testing strategy including load, stress, scalability, and reliability. - Integrate testing into CI/CD pipelines for continuous delivery. - Governance, Metrics & Reporting:
Establish structured QA governance and sprint-level tracking. - Define and track KPIs related to test execution, coverage, automation, defect density, regression effectiveness, and performance benchmarks. - Deliver executive-level dashboards and insights. - Resource Planning & Transition Management:
Plan QA capacity, skill mix, and environment readiness. - Address capability gaps through onboarding and knowledge transfer. - Lead vendor transition ensuring rapid stabilization and continuity of delivery. - Continuous Improvement & Innovation:
Drive efficiency, cost optimization, and quality uplift. - Introduce DevOps, AI-driven testing, and optimization practices. - Build a scalable QA practice reusable across enterprise programs. Role Overview You are being sought after to take the role of QA Practice Head / Director to establish and lead a scalable, execution-driven Quality Engineering function for a large enterprise client. Your main responsibility will be to ensure end-to-end quality outcomes, drive an automation-first and continuous testing strategy, and build a high-performing QA practice that aligns with Agile, multi-project delivery. The success of this role will be measured by your ability to lead a lean, IC-driven QA model, manage tooling and licenses, and guarantee predictable, high-quality releases across approximately 10 concurrent projects. Key Responsibilities
Quality Engineering Strategy & Leadership:
Define and execute enterprise-wide QA strategy across functional, automation, and performance testing. - Establish QA governance frameworks, standards, and best practices. - Drive the transformation towards automation-first and continuous testing models. - Align testing with business objectives and user expectations. - Managed Testing Services Ownership:
Own end-to-end QA delivery across enterprise platforms such as ServiceNow and integrated systems. - Manage parallel Agile execution across around 10 active projects. - Ensure strong coverage of application-specific testing and end-to-end workflow validation across integrations. - Act as the primary QA leader for client stakeholders. - Test Strategy, Scope & Planning:
Define test scope and objectives including functional, integra
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