Account Management Specialist

About Teya

Teya exists to make sure that every small and growing business in Europe has the opportunity to thrive. We want to become Europe’s go-to software solution for these businesses, simplifying their every day and helping them reconnect with the joy of running their business. We've built a fast-paced, energetic, and innovative environment that is dedicated to bringing the best solutions to customers. Your Mission:

As an Account Management Specialist, your mission is to be the ultimate growth partner for our merchants in Croatia. You’ll nurture long-term relationships, ensure our partners squeeze every drop of value from Teya, and turn every challenge into a win. You are the face of Teya—dedicated to keeping our merchants happy, loyal, and thriving. What You’ll Be Doing:

• Champion Merchant Success Build deep, trusting relationships as a trusted advisor. You’ll regularly engage with your portfolio to understand their business goals, challenges, and needs. - Drive Growth & Education Proactively educate clients on new Teya products and features. You’ll identify cross-sell and upsell opportunities to increase account value and help their business thrive. - Prevent & Manage Churn Monitor account health to catch early warning signals. You'll take timely action to retain clients and proactively reach out to churned accounts to win them back with tailored solutions. - Solve & Coordinate Act as the bridge between merchants and internal teams. Whether it's a technical tweak or a complex inquiry, you ensure a frictionless experience. - Gather structured feedback from active and former clients to help our Product teams shape the future of Teya in Croatia.