At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! As a Senior Customer Success Manager, you are the value owner and trusted advisor for your portfolio of customers within the Danish market. You ensure every customer achieves success with Trustpilot - from onboarding and adoption to measurable results and advocacy. Your mission is to maximize product adoption, strengthen customer health, and reduce churn, ensuring customers realize ongoing value and remain engaged, satisfied partners. What you'll be doing:
Lead high-stakes post-sale alignment for key accounts. You ensure a seamless transition from Sales by establishing a multi-level relationship map and securing strategic executive buy-in from day one. - Proactively translate technical usage data into compelling ROI narratives. You demonstrate how Trustpilot strategically influences every stage of the marketing funnel from top-of-funnel traffic to bottom-of-funnel conversion and long-term brand advocacy. - Own the holistic health and Gross Renewal Rate (GRR) of your portfolio. Rather than just following playbooks, you engineer bespoke success plans to mitigate complex churn risks and proactively identify growth opportunities. - Serve as the primary consultant for your accounts. You uncover deep-seated needs while strategically triaging commercial or billing matters to Account Managers. - Synthesize complex customer requirements into structured, high-impact insights for the Global Product Roadmap, ensuring Trustpilot evolves alongside the market’s most sophisticated players. - Maintain rigorous portfolio hygiene (CRM/Success Plans) and identify systemic bottlenecks in the CS workflow. You propose and help implement global improvements that elevate the performance and scalability of the entire CS organization.
Who you are:
Fluent in Danish and proficient in English
Fluent in Dutch/Flemish and proficient in English. - You have strong experience in Customer Success or Account Management in a SaaS or technology environment. - A good understanding of the digital advertising/search marketing industry – preferred. - Proven ability to drive product adoption, customer satisfaction (NPS), and retention results through strategic intervention. - You have a solution-seeking mindset and demonstrate high agency while proactively optimize internal workflows to maintain team momentum. - You bring strong communication and relationship-building skills across multiple stakeholder levels. - A genuine passion for helping customers succeed and seeing measurable business impact. - Advanced proficiency in data interpretation; identifies and acts upon complex trends to secure portfolio health and growth. - You are ready to act as a thought leader and are a collaborative team player who enjoys working with Account Managers, Product, and Marketing. - Exceptional organisation skills within high-volume settings; focuses energy on systemic value and long-term results. What’s in it for you:
A range of flexible working options to dedicate time to what matters to you
Competitive compensation package + bonus
25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated)
Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
Hybrid working model 3 days on site and the rest working from home
Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
Comprehensive health package, pension, and full access to Headspace, a popular mindfulness app to promote positive mental health
Paid parental leave
Central office with a laid-back vibe and constant buzz of different languages being spoken everywhere you go It’s complete with a coffee bar, canteen, and table tennis and has a wide variety of refreshments available - you can opt-in for breakfast and lunch at an affordable price
Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
Opportunity to join the Trustpilot Social Club for a small monthly fee and attend regular social and leisure activities like go-karting, cooking classes, and escape rooms
Employee discounts to restaurants and shops
Still not sure?
We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don’t feel you don't meet all the requirements, we'd still really like to hear from you! About us
Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve. Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York. We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas. Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go. Join us at the heart of trust.
Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.
*Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy. *If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our Talent Acquisition Team (talent.acquisition@trustpilot.com)quoting the role you wish to apply for.
