As a Customer Success Manager at Pleo, your role is crucial in helping SMB customers achieve success and maximize the value of Pleos solutions. You will be part of a dynamic and collaborative team as Pleo scales its creative expense management platform across Germany and Denmark. **Key Responsibilities:**
Nurture, support, and process expansion for any opportunity from the customer base. - Advise customers on how to optimize their value-add by creating ideal processes with the tool. - Own the adoption journey of your customer portfolio post-onboarding. - Collaborate with internal stakeholders to enhance the overall customer experience. - Cultivate key customers to become advocates of Pleo and the Fintech community. - Manage day-to-day operations and long-term business relationships with customers. - Proactively prevent customers from leaving Pleo by measuring health scores and product/feature adoption. - Bridge the gap between customer feedback and the product team to optimize product-market fit. **Qualifications Required:**
Prior experience in account management, sales, or customer success roles. - Open mindset with contagious positive energy. - Ability to help customers scale and grow. - Self-motivated to set and achieve goals. - Thrives in a fast-paced, dynamic environment. - Strong project management skills. - Trustworthy with excellent communication and empathetic abilities. - Fluent in English. If you are excited about solving customer challenges, driving growth through exceptional service, and passionate about Customer Success in the SaaS industry, then this Customer Success Manager role at Pleo is the perfect opportunity for you. As a Customer Success Manager at Pleo, your role is crucial in helping SMB customers achieve success and maximize the value of Pleos solutions. You will be part of a dynamic and collaborative team as Pleo scales its creative expense management platform across Germany and Denmark. **Key Responsibilities:**
Nurture, support, and process expansion for any opportunity from the customer base. - Advise customers on how to optimize their value-add by creating ideal processes with the tool. - Own the adoption journey of your customer portfolio post-onboarding. - Collaborate with internal stakeholders to enhance the overall customer experience. - Cultivate key customers to become advocates of Pleo and the Fintech community. - Manage day-to-day operations and long-term business relationships with customers. - Proactively prevent customers from leaving Pleo by measuring health scores and product/feature adoption. - Bridge the gap between customer feedback and the product team to optimize product-market fit. **Qualifications Required:**
Prior experience in account management, sales, or customer success roles. - Open mindset with contagious positive energy. - Ability to help customers scale and grow. - Self-motivated to set and achieve goals. - Thrives in a fast-paced, dynamic environment. - Strong project management skills. - Trustworthy with excellent communication and empathetic abilities. - Fluent in English. If you are excited about solving customer challenges, driving growth through exceptional service, and passionate about Customer Success in the SaaS industry, then this Customer Success Manager role at Pleo is the perfect opportunity for you.