Serve as the technical champion and strategic advisor for customers
Utilize regulatory and technical subject matter expertise to communicate incremental value and to drive utilization of products to customer stakeholders
Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
Collaborate cross-functionally with Customer Success, Account Management, Product Management, Technical Support, and Engineering to be the voice of the customer and influence the product roadmap
Present ideas in a manner appropriate for the intended audience (technical and/or business) both in-person and over virtual communication
Lead customer workshops and innovation sessions to explore new product use cases that drive business value to customers
Participate in regular customer business review meetings both onsite & virtual (Meet, Zoom, Teams)
Assist in defining customer engagement models, escalation procedures, and success metrics to measure impact
Identify and implement tools, dashboards, and automation to streamline customer interactions, engagement and reporting
Travel & Logistics
Travel Frequency: Medium to High travel volume of 50% - 80%
Travel to customer engagements, user groups, tradeshows, industry events, and corporate offices, primarily across the United States and Canada. Travel can occasionally occur on weekends to accommodate customer scheduling or tradeshow attendance. - Must possess a current valid US Passport or have the ability to obtain one within 6 months of hire. Must be eligible for entry into Canada. - As a TSA, you will support customers across all North American time zones. This requires schedule flexibility with occasional extended hours to meet client needs, with appropriate schedule adjustments made to your standard workday. ## Qualifications and Skills
Bachelor's degree in a STEM Field, Information Systems, Supply Chain, or Business (or at least 8 years of equivalent real-world experience)
6+ years in a technical customer-facing role (SaaS, Product Management, Sales Engineering, or Solutions Architecture)
Subject matter expertise - FMCSA Compliance regarding Hours of Service, DVIR, and related Commercial Motor Vehicle (CMV) regulations that must be adhered to by fleets and CDL Commercial Drivers is desirable
Experience managing technical accounts and or solutions within a regulated industry
Demonstrated success working with cross functional and customers to deliver results
Strong communication and stakeholder management skills, with the ability to influence executive and technical stakeholders alike. - Proactive, self-starter with a desire to grow regulatory acumen
Strong decision-making skills with an ability to prioritize in a complex, fast-paced environment
Ability to gather, interpret and apply a wide range of data. - Sound business judgment, proven ability to influence others, and strong analytical thinking skills are critical to success in this position
Proficiency in the Product Management Stack (Jira, Confluence, Productboard) and Project Management Tools (Asana, Smartsheets)
Experience designing and creating engaging presentations using provided corporate templates. Experience presenting to audiences of a wide range of professional levels. Experience demonstrating software products in a live environment. - Experience with Public Speaking in front of a variety of audiences, including executive boardrooms and training settings, large venue settings, and intimate focus groups
For more information please see the Benefits Highlights brochure for regular, full-time employees. This is an exempt role. Our job titles for each posting may span across more than one job level. The estimated base salary for this role is between $110,000 and $170,000. The range displayed on each job posting reflects the minimum and maximum target range for new hire base salaries across all US locations. Compensation packages are based on many factors unique to each candidate, including but not limited to skill set, work experience, relevant trainings and certifications, business needs, market demands and specific geographical location. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, and benefits. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Platform Science collects your personal information to support its business operations, including for human resources, employment, benefits administration, health and safety, and other business-related purposes as well as to be in legal compliance. You can review further details of such collection and use in our Privacy Policy (link for browser: https://www.platformscience.com/privacy-notice
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. At this time we only consider candidates in these states: AL, AR, AZ, CA, CO, FL, GA, ID, IL, KY, MA, MD, MI, MN, MO, NC, NH, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, and WI. In the future we plan to add more states. Beware job scams! Our recruiters use @platformscience.com emails only. We don’t interview via text/message. We don't ask for software downloads (except Zoom) or sensitive info (like SSN/bank). Suspect fraud? Report it to law enforcement & peopleexp@platformscience.com.
