As a Customer Success Account Manager (CSAM) at Microsoft, your role is crucial in being the primary delivery lead and trusted partner for the company's most strategic enterprise customers. Your responsibilities include empowering customers to maximize the value of Microsofts Digital Cloud platforms by driving successful execution of their strategic and transformational cloud initiatives. By aligning customer business outcomes with Microsoft solutions, orchestrating resources, and ensuring delivery excellence, you play a key role in enabling customers to achieve their goals and accelerate cloud adoption. Applications will be accepted on an ongoing basis until the position is filled. As a Customer Success Account Manager (CSAM) at Microsoft, your role is crucial in being the primary delivery lead and trusted partner for the company's most strategic enterprise customers. Your responsibilities include empowering customers to maximize the value of Microsofts Digital Cloud platforms by driving successful execution of their strategic and transformational cloud initiatives. By aligning customer business outcomes with Microsoft solutions, orchestrating resources, and ensuring delivery excellence, you play a key role in enabling customers to achieve their goals and accelerate cloud adoption. **Key Responsibilities:**
Build and strengthen trusted relationships with key customer stakeholders and technical decision makers
Connect customer business goals with Microsoft technology and services, ensuring alignment between Customer Success Plans and account plan priorities
Lead program planning, prioritize engagements, and conduct customer-facing program reviews
Track adoption and usage of Microsoft products and services, identify areas for improvement, and drive increased usage
Monitor customer health indicators, retention, and churn signals within your portfolio
Orchestrate resources across Microsoft and partner ecosystem for delivering measurable customer outcomes
Serve as the voice of the customer within Microsoft, articulating strategic needs and advocating for actions that maximize impact
Contribute to a culture of delivery excellence by adopting Microsoft methodologies and best practices
**Qualifications:**
Bachelors Degree with 10+ years of experience in customer success, solution delivery, or related field OR Masters Degree with 8+ years of relevant experience
Minimum 5+ years of relevant work experience within the customers industry
Proven track record leading complex technology programs with enterprise customers
Strong understanding of Microsoft Cloud solutions or equivalent cloud platforms
Experience in project or program management, service delivery, and stakeholder engagement
Excellent executive communication and relationship management skills
**Preferred Qualifications:**
Microsoft or equivalent certifications in relevant technologies
Experience working in or with large enterprise organizations across industries
Background in consulting or professional services delivery
