Data Platform Operations Service Manager

Welcome to Haleon. We're a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we've grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity. Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science. Now it's time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture. Role Purpose The Data & AI Platform Operations Service Manager is responsible for the technical operational management, stability, continuous improvement & compliance adherence of the entire Data & AI landscape being deployed and consumed in Haleon. This role is accountable for ensuring operational readiness, service reliability and performance of Data Platform Infrastructure viz Azure Data Lakes, Datafactory, Snowflake, DataBricks, and ETL/ELT pipelies. The Data Platforms Operations Service Manager manages and coaches a mid-sized, globally distributed operations team, while remaining hands‑on in Data & AI Platform configuration and technical problem‑solving. The role plays a critical part in meeting the organisation's Data & AI Platform Operations, Governance, Risk, Compliance, and Data Lifecycle objectives, working closely with Architecture, Engineering, Data Governance, Sustainability Data Product teams and enterprise stakeholders. Data Platform Service Manager acts as the bridge between Engineering and Business Stakeholders to ensure trusted accessible data. Key responsibilities: Platform Operations & Service Management Own the day‑to‑day tech operation of Data Platforms, including Data Lakes, Databricks, Unity Catalogues, ETL Data Ingestion Pipelines Azure AI platforms, Enterprise Data Foundations along with related Data Platform Technologies. Lead and Manager L2/ L3 Operations of Data Platforms Ensure 24X7 Monitoring, Alerting and Response Ensure high availability, performance, and stability of Data Platform landscape. Define and Track SLAs, SLOs and KPIs for Platform Operations. Oversee incident, problem, change, and release management, applying ITIL best practices. Own Problem Management and Root Cause Analysis of Critical and Recurring incidents. Drive Operational Excellence and continuous improvement Maintain SOPs, Runbooks and Knowledge Repositories. Ensure compliance with security, regulatory, and validation requirements across all Data Platforms. Plan, Lead and Execute OPEX cost optimization initiatives. Technical Leadership & Hands‑On Contribution Provide technical leadership and direction across Data Platform Technologies. Contribute directly in a hands‑on capacity to Data platform troubleshooting, and optimisation. Lead platform administration activities, including: Environment management and monitoring Patching and upgrades Disaster recovery and resilience planning Own the end-to-end onboarding of Data Pipelines. Define standardized onboarding frameworks, checklists and Runbooks. Identify and drive opportunities to reuse and standardise platform capabilities. Strong focus on Service Improvement Initiatives, Quality of Service, Compliance adherence, Security of data and IT resources. Release & Environment Management Define and execute release management processes for Data Engineering Products. Coordinate with development and operations teams to plan, test, and deploy releases with minimal disruption. Support CI/CD pipelines, automation, and controlled promotion across DEV, QA, and PROD environments. People & Vendor Management Lead, mentor, and develop a team of Data Platform Operations, including permanent staff, contractors, and strategic partners. Ensure appropriate capability, capacity, and skills are in place to meet operational and delivery commitments. Manage agency resources and external vendors to ensure high-quality outcomes. Foster a performance‑driven, collaborative culture across globally distributed teams. Risk, Governance & Stakeholder Engagement Ensure risks and issues related to owned platforms, programmes, and projects are identified, recorded, and actively managed. Escalate and remove blockers in a complex, matrix organisation, engaging senior stakeholders as required. Ensure Timely Communication to stakeholders during outages, High Impact Incidents and Changes. Collaborate closely with Data Product & Enterprise Architecture teams including but not limited to Data Architecture, Data Engineering, Sustainability Reporting, BI, Cloud Platform Engineering, Power BI, Fabric Administration etc) and related business owners. Support governance processes through engagement with Architecture Review Boards and Data Architects across the data platform area. Ensuring close alignment to internal & external regulatory and compliance requirements, Quality, Governance & Data Lifecycle Audits with no critical or high findings or violation against them. Qualifications & Skills: We are looking for professionals with these required skills to achieve our goals: Strong experience in deployment, implementation, operations and service delivery of Azure Data Platforms Strong Hands-on expertise in: Azure Data & AI platforms (Azure Data Lakes, DataBricks, Data Factory, Synapse, Purview, Data Ingestion Pipelines (Must) Excellent understanding of Cloud Operations such as Infrastructure as a Service and Platform as a Service preferably Azure (Must) Strong experience managing ETL / ELT pipelines and orchestration tools. Strong knowledge of Monitoring and Observability Tools. Strong understanding of Data Security, Privacy, Governance and Compliance Strong Experience in Incident, Change and Problem Management with ITIL best practices. Disaster recovery and resilience Quality and compliance adherence CI/CD implementation using: Git‑based source control Azure DevOps or GitHub Proven people leadership and team management capabilities. Strong stakeholder management and communication skills, with the ability to influence across technical and non‑technical audiences. Excellent analytical and problem‑solving skills with a pragmatic, delivery‑focused mindset. Ability to operate effectively in a fast‑paced, highly regulated, matrix organisation. Strong understanding of business objectives and operational priorities. Strong focus on Service Improvement Initiatives, Quality of Service, Compliance adherence, Security of data and IT resources. Fluent written and spoken English Experience Required: Minimum 10 years' experience in IT Operations Management, Data Platform Operations Management, Technical Service Delivery or a related role with a focus on Data & AI Platform Management. Excellent experience in Azure Data & AI Platform operations. Strong understanding of Azure Cloud Platform including Data & AI platform technologies. Excellent understanding and proven track record of establishing ITIL and Agile principles in a large organization. Proven experience managing teams and leading enterprise‑scale Data Platform initiatives. Experience operating within regulated environments with strong understanding of Quality, Data Security and compliance expectations. Familiarity with Haleon Quality System principles, policies, procedures, and standards is preferred. Job Posting End Date 2026-06-15 Equal Opportunities Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It's important to us that Haleon is a place where all our employees feel they truly belong. During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees. The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions. Adjustment or Accommodations Request If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting. We'll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence. Note to candidates The Haleon recruitment team will contact you using a Haleon email account (@haleon.com). If you are not sure whether the email you received is from Haleon, please get in touch. Welcome to Haleon. We're a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we've grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity. Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science. Now it's time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.