Implementation Manager

• 3-5 years of relevant experience in SaaS implementation, onboarding, professional services, consulting, or project management with external stakeholders. - Demonstrated success leading multiple concurrent customer-facing projects from kickoff through launch in a fast-paced environment. - Strong project management fundamentals, including planning, facilitation, risk management, and executive-ready communication. - Ability to interpret implementation scope and make sound decisions that balance customer needs, delivery quality, and commercial realities. - Experience working in a B2B SaaS environment; financial services or enterprise software experience is an asset. - Technical fluency with concepts such as APIs, webhooks, SSO, integrations, data migration, and system configuration. - Strong workshop facilitation, training, and stakeholder management skills. - Excellent written and verbal communication skills, with the ability to adapt your message to technical and non-technical audiences. - Comfortable working in ambiguity and contributing to the evolution of process and tooling as Coconut continues to scale. - Bachelor’s degree in Business, Project Management, Computer Science, or related field, or equivalent proven experience. This posting is for a vacant position. The expected hiring range for this role is $68,000 - $96,000. The base salary for this position is listed to support candidates to align themselves within the target range. The range is grounded in comprehensive analysis of national compensation data for similar roles and company sizes in the technology sector, alongside a review of our internal compensation framework to ensure pay equity across the company. Note that ranges may evolve over time. We aim to provide a fair offer and hire within this specified range. The final offer for this position will take a candidate's background, experience, skills, and internal equity into consideration. Top performers’ compensation will be reviewed annually, as part of our Performance Acceleration program (Performance Reviews, Compensation Reviews, etc.). Our Investment in You:

• Find your flow with Cabana Days. We offer flex-time and flex-days so you can recharge and be your best self. We empower our team to prioritize their well-being, knowing that a well-rested team is a productive one. While we offer this flexibility, our commitment to service excellence is unwavering. This benefit comes with a shared responsibility: our customers are our top priority. We ask that you remain available and responsive on flex-days, as needed, to ensure our customers' needs are always met promptly. - Ability to do your job in a supported, but flexible environment

• Supported professional development, learning, & career opportunities - be supported in your growth journey! - Regular 1:1 coaching with your leader and regular connection to a passionate executive team

• Work in a team big enough for growth but lean enough to make a real impact

A full range of benefits to keep you happy & healthy;

• Competitive Salaries - we pay fairly based on experience and expertise, not your ability to negotiate! - Health & Dental Benefits, Virtual Care, & Disability top up - all starting from day 1! - Virtual mental health and EAP platform
• WealthSimple GRSP & Matching
• Annual Wellness Benefit ($1000 per year)
• Opportunity to work remote - anywhere in Canada! - Employee Options - everyone shares in our success! - Internet Subsidy on each paycheck
• Tiki Bucks Incentive Program - everyone is entitled to earn bonuses! - A People First Company - 4.2 rating on Glassdoor
• "Most Admired Corporate Cultures" (2024) and ranked #22 in "Best Workplaces in Canada" (2025) in company size category

Some recent awards we're proud of include:

Coconut Software is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act, 2005.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, assessing responses, or synthesizing interview notes. These tools assist our talent team but do not replace human judgment. Final hiring decisions are always made by humans. If you would like more information about how your data is processed, please talk to your Talent Partner. We believe in using AI thoughtfully and transparently, so we ask candidates to take the same approach and disclose the use of AI at any stage in their application or interview process.