Knowledge and Help Center Manager

Poland

Posted May 14, 2026

Hi! 👋 I'm Gerda, Head of Customer Support at WeTravel. I've been with WeTravel for quite some time and have truly enjoyed growing with the company. I'm based in beautiful Budapest 🇭🇺, and I'm excited to find a Knowledge & Help Center Manager to join our amazing global team! In this role, you'll own the evolution of our Intercom Help Center and ensure it becomes a scalable, searchable, and high-impact product education engine. You'll bridge Product, Marketing, Sales, and Support - translating every feature launch into clear, user-friendly documentation while optimizing our AI-driven self-service tools. Your work will directly shape how thousands of travel organizers understand and adopt our platform. If you're a strategic content thinker who sees documentation as a product, loves bringing clarity to complexity, and is passionate about building scalable self-service experiences - we'd love to meet you! ## Benefits

Attractive compensation
Full-time - Fixed Term Contract (as International Contractor). - Generous "Time to Recharge" policy - enjoy unlimited paid time off to rest, recharge, and show up as your best self. - Amsterdam Program – visit us in Amsterdam (HQ) for 2-4 weeks every year, staying in one of our WeTravel apartments. - Work remotely for a maximum of 4 weeks per calendar year. - Extensive paid family leave. - Three paid volunteer days per year, take time to give back to causes you care about, on us. - 2-week cross-functional onboarding program. - Cutting-edge equipment and tools to set you up for success. - Cambly for colleagues for whom English is not their first language. - Join an international, travel-loving team with a passion for adventure and innovation. Please note:
As a member of our international team, you’ll work full-time under a B2B contractor agreement, with monthly payments in USD.
For this role, we can only consider candidates who have the full legal right to work in the countries this role advertised for (citizenship or residency). Unfortunately, WeTravel is not able to offer visa sponsorship or relocation assistance at this time.