Knowledge and Help Center Manager

Hi! 👋 I'm Gerda, Head of Customer Support at WeTravel. I've been with WeTravel for quite some time and have truly enjoyed growing with the company. I'm based in beautiful Budapest 🇭🇺, and I'm excited to find a Knowledge & Help Center Manager to join our amazing global team! In this role, you'll own the evolution of our Intercom Help Center and ensure it becomes a scalable, searchable, and high-impact product education engine. You'll bridge Product, Marketing, Sales, and Support - translating every feature launch into clear, user-friendly documentation while optimizing our AI-driven self-service tools. Your work will directly shape how thousands of travel organizers understand and adopt our platform. If you're a strategic content thinker who sees documentation as a product, loves bringing clarity to complexity, and is passionate about building scalable self-service experiences - we'd love to meet you! ## Benefits

• Attractive compensation

• Generous "Time to Recharge" policy — enjoy unlimited paid time off to rest, recharge, and show up as your best self. - Work remotely for a maximum of 4 weeks per calendar year. - 2-week cross-functional onboarding program. - Cycle-to-work scheme (Swapfiets subscription) or commuting reimbursement. - Monday and Thursday lunches and after-work social events. - Beautiful office in central Amsterdam – rooftop garden and right by Rokin metro. - Extensive paid family leave. - Three paid volunteer days per year — take time to give back to causes you care about, on us. - Cutting-edge equipment and tools to set you up for success. - Join an international, travel-loving team with a passion for adventure and innovation. - Employer-sponsored pension plan with a 2% employer contribution deposited into your individual pension account*.*