Customer Experience Representative, Advanced Services
Posted May 29, 2026
Shifts actively recruiting for by most needed:
- Remote-Overnights
- In-office Day Shift
- Remote- Mid Shift
This role is based in our Chicago, IL, Denver, CO, and Westlake, TX offices, with in-person attendance expected 5 days per week during the 9-week onboarding period. After onboarding, in-person attendance is expected at least 3 days a week.
At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams. Applications for this role will be accepted through ongoing. Please connect with your recruiter for more information about this role’s application window. ## What you’ll do
- Support key initiatives aimed at improving customer experience metrics (ASAT, QA) by collaborating with cross-functional teams. - Identify and analyze customer issues, providing thorough and effective solutions to enhance customer satisfaction. - Develop subject matter expertise in areas such as Options and Margin trading to effectively handle and resolve technical customer queries. - Utilize customer insights and data analytics to identify trends, escalate findings, and propose customer-centric solutions. - Contribute to internal knowledge bases, training content, and onboarding processes to improve team readiness and effectiveness. - Address escalated customer issues, ensuring swift resolution while balancing business integrity and regulatory compliance. - Engage in continuous learning and actively participate in team-driven process improvements. - Provide customer support for Event Contracts upon obtaining Series 3 licensure, leveraging strong derivatives and risk management expertise