This role is based in our Chicago, IL, Denver, CO, and Westlake, TX offices, with in-person attendance expected 5 days per week during the 9-week onboarding period. After onboarding, in-person attendance is expected at least 3 days a week.
At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams. Applications for this role will be accepted through ongoing. Please connect with your recruiter for more information about this role’s application window. ## What you’ll do
Support key initiatives aimed at improving customer experience metrics (ASAT, QA) by collaborating with cross-functional teams. - Identify and analyze customer issues, providing thorough and effective solutions to enhance customer satisfaction. - Develop subject matter expertise in areas such as Options and Margin trading to effectively handle and resolve technical customer queries. - Utilize customer insights and data analytics to identify trends, escalate findings, and propose customer-centric solutions. - Contribute to internal knowledge bases, training content, and onboarding processes to improve team readiness and effectiveness. - Address escalated customer issues, ensuring swift resolution while balancing business integrity and regulatory compliance. - Engage in continuous learning and actively participate in team-driven process improvements. - Provide customer support for Event Contracts upon obtaining Series 3 licensure, leveraging strong derivatives and risk management expertise
What you bring
3+ years of customer experience within financial services, including at least 1 year working in an active trader role or on a trade desk. - Active Series 7 & 63
Series 3 required in first 90 days. - Bonus if you have series 4
Demonstrated ability to collaborate with cross-functional teams (Product, Compliance, Engineering) to enhance product functionality and customer satisfaction. - Proven track record of effectively handling escalated customers and successfully de-escalating them
Familiarity with support platforms and CRM tools (e.g. Salesforce)
Enthusiasm for financial markets, trading platforms, and fintech innovations. ## What we offer
Challenging, high-impact work to grow your career
Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching
Best in class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents
Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more
Employer-paid life & disability insurance, fertility benefits, and mental health benefits
Time off to recharge including company holidays, paid time off, sick time, parental leave, and more! - Exceptional office experience with catered meals, events, and comfortable workspaces. In addition to the base pay range listed below, this role is also eligible for bonus opportunities + benefits.
Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected base pay range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. For other locations not listed, compensation can be discussed with your recruiter during the interview process. Base Pay Range:
Zone 1 (Menlo Park, CA; New York, NY; Bellevue, WA; Washington, DC)
$34—$40 USD
Zone 2 (Denver, CO; Westlake, TX; Chicago, IL)
$34—$40 USD
Zone 3 (Lake Mary, FL; Clearwater, FL; Gainesville, FL)
$33.15—$39 USD
Click here to learn more about our Total Rewards, which vary by region and entity. If our mission energizes you and you’re ready to build the future of finance, we look forward to seeing your application. Robinhood provides equal opportunity for all applicants, offers reasonable accommodations upon request, and complies with applicable equal employment and privacy laws. Inclusion is built into how we hire and work—welcoming different backgrounds, perspectives, and experiences so everyone can do their best. Please review the Privacy Policy for your country of application.
