IT Infrastructure Operations Engineer I

**Job Description:** As a [Job Title], you will be responsible for monitoring and incident response, troubleshooting and escalation, maintenance and operations support, as well as documentation and communication. **Key Responsibilities:**

• Monitor server and network infrastructure using dashboards and monitoring tools to detect anomalies or alerts
• Provide first-level response to service tickets, meeting 2-hour initial response SLA compliance
• Perform routine health checks on Cisco routers, switches, and server hardware
• Follow standardized operational procedures and runbooks for common incidents
• Perform basic troubleshooting on Dell PowerEdge servers using iDRAC, RAID, and other remote management tools
• Escalate unresolved or complex issues to L2/L3 engineers with detailed handover notes
• Assist on-site technicians or vendors for hardware replacements, tracking all activities in ticketing systems
• Execute routine maintenance tasks such as scheduled reboots, configuration backups, and pre-approved firmware updates under supervision
• Maintain awareness of scheduled maintenance windows and monitor for unexpected impacts
• Contribute to continuous improvement of runbooks and documentation by identifying gaps and suggesting updates **Qualifications Required:**
• [Qualification 1]
• [Qualification 2]
• [Qualification 3] In addition to the above responsibilities, you will be expected to log all incidents, actions, and resolutions accurately in the ticketing system, provide clear status updates during shift handovers, and document issues for knowledge management and escalation purposes. (Note: No additional details about the company were provided in the job description.) **Job Description:** As a [Job Title], you will be responsible for monitoring and incident response, troubleshooting and escalation, maintenance and operations support, as well as documentation and communication. **Key Responsibilities:**