IT Support Engineer I, Ops Tech Solutions Delivery

Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them. Key job responsibilities

Managing local technical projects. Maintaining or creating policies, procedures, and processes. Identifying root-causes of operational issues and process inefficiencies. Supporting global customers remotely. Traveling within your local or regional area to support our customers.