Service Desk & Desktop Support Analyst

Job Title: Service Desk & Desktop Support Analyst

Location: DLF Cyber City Phase 2, 122002, Gurgaon Work Schedule: 6 Days Working | Rotational Shifts Employment Type: Contract

Key Responsibilities

• Provide Level 1 / Level 2 technical support for desktops, laptops, printers, and peripheral devices. - Handle incidents and service requests through ticketing tools and ensure timely resolution. - Install, configure, and troubleshoot Windows operating systems and standard business applications. - Support Microsoft Office 365, Outlook, Teams, VPN, and remote access tools. - Diagnose and resolve hardware, software, and network connectivity issues. - Perform desktop imaging, software installations, upgrades, and patch management. - Manage user accounts, password resets, and access permissions through Active Directory. - Coordinate with internal IT teams and external vendors for issue resolution and escalation. - Maintain IT asset inventory and documentation of support activities. - Support conference room IT setups, video conferencing systems, and basic AV troubleshooting. - Ensure compliance with company IT policies, security standards, and procedures. - Provide remote and onsite support to users as required. ## Required Skills & Qualifications

• Bachelors degree or diploma in Computer Science, Information Technology, or related field. - 1-4 years of experience in Service Desk / Desktop Support roles. - Strong knowledge of:

• Windows 10/11 Operating Systems

• Microsoft Office 365

• Active Directory & Outlook

• Basic networking concepts (LAN/WAN, TCP/IP, DNS, DHCP)

• Hardware troubleshooting for desktops and laptops

• Experience with ticketing tools such as ServiceNow, Jira, or Remedy is preferred. - Good communication and customer handling skills. - Ability to work in rotational shifts and a 6-day work week. - Strong analytical and troubleshooting abilities.