As an Infrastructure Engineer at American Airlines, you will be part of a diverse, high-performing team dedicated to technical excellence. Your primary focus will be on delivering unrivaled digital products that drive a more reliable and profitable airline. The Infrastructure Domain in Information Technology is responsible for managing and maintaining client/server hardware and software, supporting various technologies like VDI, API management, and infrastructure tools to ensure efficient, reliable, and secure business systems. Your responsibilities will include:
Providing second-level support for IT issues, including troubleshooting hardware, software, and network problems. - Assisting in the maintenance and optimization of IT systems to ensure high availability and performance. - Responding to and resolving incidents in a timely manner, escalating issues to senior engineers when necessary. - Maintaining accurate records of system configurations, processes, and procedures. - Implementing and monitoring security measures to protect IT systems and data. - Working closely with other IT team members to support project requirements and deliverables. To be successful in this role, you will need the following qualifications and skills:
Qualifications:
Bachelor's degree in technology, Computer Science, Information Systems, or related technical discipline, or equivalent experience/training. - 1+ year's experience in support and delivery of mission-critical platforms. Mandatory Skills:
Desktop Support/IT Technical Support
ServiceNow
Azure Active Directory
Network (WIFI, LAN)
Asset Management
Preferred Qualifications:
Master's degree in computer science, Computer Engineering, Technology, Information Systems, Engineering, or related technical discipline, or equivalent experience/training. - Airline Industry experience
Skills, Licenses, and Certifications:
Strong knowledge of IT infrastructure, including servers, networks, and storage systems. - Excellent analytical and troubleshooting skills to resolve complex issues. - Effective verbal and written communication skills to interact with team members and stakeholders. - Ability to manage multiple tasks and priorities simultaneously. If you are looking for a challenging opportunity to contribute to the transformation of American Airlines' technology delivery and be part of a global team that values technical innovation, this role is for you. Join us on this journey to create a world-class customer experience and advance your career in the exciting world of aviation technology. As an Infrastructure Engineer at American Airlines, you will be part of a diverse, high-performing team dedicated to technical excellence. Your primary focus will be on delivering unrivaled digital products that drive a more reliable and profitable airline. The Infrastructure Domain in Information Technology is responsible for managing and maintaining client/server hardware and software, supporting various technologies like VDI, API management, and infrastructure tools to ensure efficient, reliable, and secure business systems. Your responsibilities will include:
Providing second-level support for IT issues, including troubleshooting hardware, software, and network problems. - Assisting in the maintenance and optimization of IT systems to ensure high availability and performance. - Responding to and resolving incidents in a timely manner, escalating issues to senior engineers when necessary. - Maintaining accurate records of system configurations, processes, and procedures. - Implementing and monitoring security measures to protect IT systems and data. - Working closely with other IT team members to support project requirements and deliverables. To be successful in this role, you will need the following qualifications and skills:
Qualifications:
Bachelor's degree in technology, Computer Science, Information Systems, or related technical discipline, or equivalent experience/training. - 1+ year's experience in support and delivery of mission-critical platforms. Mandatory Skills:
Desktop Support/IT Technical Support
ServiceNow
Azure Active Directory
Network (WIFI, LAN)
Asset Management
Preferred Qualifications:
Master's degree in computer science, Computer Engineering, Technology, Information Systems, Engineering, or related technical discipline, or equivalent experience/training. - Airline Industry experience
Skills, Licenses, and Certifications:
Strong knowledge of IT infrastructure, including servers, networks, and storage systems. - Excellent analytical and troubleshooting skills to resolve complex issues. - Effective verbal and written communication skills to interact with team members and stakeholders. - Ability to manage multiple tasks and priorities simultaneously. If you are looking for a challenging opportunity to contribute to the transformation of American Airlines' technology delivery and be part of a global team that values technical inno
