**Job Description:**
**Role Overview:**
As a part of Sutherland, you will focus on enhancing customer experiences while driving sales and retention through consultative approaches and effective communication. Your role will involve building meaningful experiences, recognizing intent, resolving issues on first contact, and fostering loyalty and long-term trust through empathy. **Key Responsibilities:**
**Customer Excellence:** Build meaningful experiences, recognize intent, and resolve issues on first contact for seamless experiences with empathy, fostering loyalty and long-term trust. - **Consultative Digital Selling:** Cross-sell and upsell Adobe products tailored to customer needs. - **Retention & Churn Management:** Identify at-risk customers and execute proactive retention strategies to boost lifetime value. - **Effective Communication & Agility:** Combine exceptional verbal and written communication with active listening and contextual awareness to resolve queries, navigate objections, and adapt to diverse customer profiles while maintaining service excellence. - **Data-Driven Actions:** Ability to use data and context to understand customers persona and what performance and experience metrics are required to drive the best outcomes for both customer and Adobe. - **Collaborative Problem-Solving:** Ability to team up with other teams to solve problems that require other teams' expertise - such as technical support. - **Creative Workflow Consulting:** Guide customers on AI-driven design, ideation, and collaboration best practices. - **Productivity Evangelism:** Educate customers on streamlining document workflows to maximize efficiency. - **Licensing & Adoption Guidance:** Advise admins on license deployment, scaling, and spend optimization. - **Tech Troubleshooting & Solution Selling:** Resolve basic product issues while engaging in consultative sales aligned to customer needs. **Qualifications:**
**Education:** 10+ 2 or equivalent experience in a relevant field. - **Experience:** 1-5 years in sales, account management, or customer support, preferably in SaaS or tech industries. Strong understanding of pipeline management and experience with CRM tools will be an add on. **Required Skills:**
Language proficiency: Excellent communication and interpersonal skills. Global English to be C1 or higher using the CEFR framework. - Working knowledge of Adobe products and experience in Creative Cloud and Document Cloud solutions preferred. - Data organization skills to manage reports and prioritize high-potential accounts for outreach. - Proficient in basic technical troubleshooting and consultative sales, with the ability to resolve common product issues and guide customers towards optimal Adobe solutions. **Preferred Skills:**
Experience in SaaS or tech industries. - Strong understanding of pipeline management. (Note: No additional details of the company were present in the job description) **Job Description:**
**Role Overview:**
As a part of Sutherland, you will focus on enhancing customer experiences while driving sales and retention through consultative approaches and effective communication. Your role will involve building meaningful experiences, recognizing intent, resolving issues on first contact, and fostering loyalty and long-term trust through empathy. **Key Responsibilities:**
**Customer Excellence:** Build meaningful experiences, recognize intent, and resolve issues on first contact for seamless experiences with empathy, fostering loyalty and long-term trust. - **Consultative Digital Selling:** Cross-sell and upsell Adobe products tailored to customer needs. - **Retention & Churn Management:** Identify at-risk customers and execute proactive retention strategies to boost lifetime value. - **Effective Communication & Agility:** Combine exceptional verbal and written communication with active listening and contextual awareness to resolve queries, navigate objections, and adapt to diverse customer profiles while maintaining service excellence. - **Data-Driven Actions:** Ability to use data and context to understand customers persona and what performance and experience metrics are required to drive the best outcomes for both customer and Adobe. - **Collaborative Problem-Solving:** Ability to team up with other teams to solve problems that require other teams' expertise - such as technical support. - **Creative Workflow Consulting:** Guide customers on AI-driven design, ideation, and collaboration best practices. - **Productivity Evangelism:** Educate customers on streamlining document workflows to maximize efficiency. - **Licensing & Adoption Guidance:** Advise admins on license deployment, scaling, and spend optimization. - **Tech Troubleshooting & Solution Selling:** Resolve basic product issues while engaging in consultative sales aligned to customer needs. **Qualifications:**
**Education:** 10+ 2 or equivalent experience in a relevant field. - **Experience:** 1-5 years in sales
