Sr Associate Customer Service

Educate customers on streamlining document workflows to maximize efficiency. - Licensing & Adoption Guidance:

Advise admins on license deployment, scaling, and spend optimization. - Tech Troubleshooting & Solution Selling:

Resolve basic product issues while engaging in consultative sales aligned with customer needs. Qualifications:

Education: 10+ 2 or equivalent experience in a relevant field. - Experience: 1-5 years in sales. In addition to the role-specific responsibilities, Sutherland is a company at the forefront of technological innovation. We have created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless as a service model. Our mission is to unlock digital performance and deliver measurable results, providing new keys for businesses, the people they work with, and the customers they serve. We bring together human expertise and artificial intelligence to develop digital chemistry, unlocking new possibilities, transformative outcomes, and enduring relationships. You will play a crucial role in enhancing customer experiences, driving sales, and ensuring customer retention through consultative approaches and effective communication. Your key responsibilities will include:

Customer Excellence:

Build meaningful experiences, recognize intent, and resolve issues on first contact to provide seamless experiences with empathy, fostering loyalty and long-term trust. - Consultative Digital Selling:

Cross-sell and upsell Adobe products tailored to customer needs. - Retention & Churn Management:

Identify at-risk customers and execute proactive retention strategies to boost lifetime value. - Effective Communication & Agility:

Combine exceptional verbal and written communication with active listening and contextual awareness to resolve queries, navigate objections, and adapt to diverse customer profiles while maintaining service excellence. - Data-Driven Actions:

Utilize data and context to understand customers' personas and determine the performance and experience metrics needed to drive the best outcomes for both the customer and Adobe. - Collaborative Problem-Solving:

Team up with other teams to solve problems that require expertise from different departments, such as technical support. - Creative Workflow Consulting:

Guide customers on AI-driven design, ideation, and collaboration best practices. - Productivity Evangelism:

Educate customers on streamlining document workflows to maximize efficiency. - Licensing & Adoption Guidance:

Advise admins on license deployment, scaling, and spend optimization. - Tech Troubleshooting & Solution Selling:

Resolve basic product issues while engaging in consultative sales aligned with customer needs. Qualifications:

Education: 10+ 2 or equivalent experience in a relevant field. - Experience: 1-5 years in sales. In addition to the role-specific responsibilities, Sutherland is a company at the forefront of technological innovation. We have created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless as a service model. Our mission is to unlock