IT Support Specialist
Not specifiedEst. $43K – $58K
Posted May 4, 2026
Ready to be a part of a game-changing team that thrives on defying the impossible? Job Description:
As an on-site IT Support Specialist, you will be a core member of our Technical Support Team and the primary face of IT for our local facilities. You will be responsible for the end-to-end support experience for employees — from first-contact troubleshooting and hardware setup to proactive platform improvements and user enablement. This is a hands-on, on-site role requiring both technical depth and strong customer service skills. Job Responsibilities:
End-User Support & Service Desk
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Provide Level 1/2 technical support via ticketing system, email, and chat, ensuring SLA compliance and timely resolution. - Diagnose and resolve hardware and software issues for both PC and Mac users, on-site and remotely. - Administer Microsoft Office 365 environments: manage mailboxes, licenses, groups, MFA, OneDrive sync, and Conditional Access policies. - Manage device enrollment and configuration through Microsoft Intune, including application deployment and device profiles. - Support SaaS applications, printers, and peripheral devices across the facility. - Assist other IT staff with operational procedures and escalated troubleshooting. Hardware & Equipment Management