Posted Apr 13, 2026
Key Responsibilities:
Provide support for client-issued laptops, desktops, tablets, printers, peripherals, and related accessories. - Troubleshoot hardware and software issues, perform break/fix and repair/replacement activities, and support mobile device and mobile line management. - Support facility-related IT tasks in collaboration with facilities teams and external vendors. - Follow predefined checklists when issuing or collecting hardware such as laptops, monitors, and peripherals. - Maintain accurate asset records, including status, location, and assignment in designated inventory systems. - Provide consistent onsite support during business hours as the primary point of contact for daily IT needs. - Maintain the fleet of loaner laptops and support project-based work including office moves, desk setups, pilot deployments, and system migrations. - Provide occasional audiovisual and event support both onsite and offsite. Qualifications Required:
3 years of experience in a high-paced IT break-fix environment, ideally in VFX, animation, or gaming. - 3 years of IT support experience across Windows and macOS environments, including imaging and provisioning. - Minimum 2 years of Help Desk support experience. - Strong hardware and software break-fix capability. - Experience working with distributed teams in global VFX, animation, or gaming environments. - Familiarity with onsite studio needs in animation, visual effects, games, or post-production environments. - Strong knowledge across Windows OS, macOS, ChromeOS, iOS, Android, Google Workspace, Google Meet, Jamf, and Intune. - Excellent communication skills, both in-person and written. - Experience with monitor and accessory deployment and collection. - Competence in laptop and peripheral deployment, device upgrades, and replacement of faulty hardware. - Ability to manage inventory of peripherals, computers, printer consumables, and miscellaneous assets. - Experience working directly with end users to troubleshoot software issues. - Printer management and preventative maintenance experience. - Ability to coordinate pickups, recollections, and equipment deployments with logistics vendors. - Strong collaboration skills with workplace teams to ensure an optimal user experience. - Ability to respond promptly to team communication and escalations via Slack or other channels. Role Overview: You will be responsible for providing high-quality technical support across end-user hardware, software, and IT peripherals as an experienced IT Support Specialist. Your role will involve troubleshooting device failures, software issues, and connectivity problems while maintaining a professional and customer-focused presence. Proficiency with ticketing systems, structured documentation, and disciplined workflow management will be essential to ensure accurate tracking and timely resolution of support requests. Your previous experience in providing IT/Helpdesk support in VFX/Gaming/Animation environments will be beneficial for this role. Key Responsibilities:
Provide support for client-issued laptops, desktops, tablets, printers, peripherals, and related accessories. - Troubleshoot hardware and software issues, perform break/fix and repair/replacement activities, and support mobile device and mobile line management. - Support facility-related IT tasks in collaboration with facilities teams and external vendors. - Follow predefined checklists when issuing or collecting hardware such as laptops, monitors, and peripherals. - Maintain accurate asset records, including status, location, and assignment in designated inventory systems. - Provide consistent onsite support during business hours as the primary point of contact for daily IT needs. - Maintain the fleet of loaner laptops and support project-based work including office moves, desk setups, pilot deployments, and system migrations. - Provide occasional audiovisual and event support both onsite and offsite. Qualifications Required:
3 years of experience in a high-paced IT break-fix environment, ideally in VFX, animation, or gaming. - 3 years of IT support experience across Windows and macOS environments, including imaging and provisioning. - Minimum 2 years of Help Desk support experience. - Strong hardware and software break-fix capability. - Experience working with distr
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