You will work directly with prospects and customers during sales cycles, building confidence and excitement around the full functionality of the Sprinklr CCaaS Omnichannel and Contact Center Intelligence and Automation platform. Your responsibilities will include owning all deliverables related to extensibility and integrations with customers, such as delivering value propositions, building data-flow and entity-relationship diagrams, conducting integration demos, showcasing API's using tools like Postman, and responding to RFPs. Additionally, you should be comfortable proactively recommending solution designs to customers, understanding their existing technology stack, and identifying where Sprinklr adds value. You will collaborate with Engineering and Product teams to enhance the platform solution, contribute to technical acumen development, engage in strategic development projects, create presentations and collateral showcasing solutions, identify client requirements, lead technical workshops, and maintain up-to-date product certifications. - Work directly with prospects and customers during sales cycles
Own all deliverables related to extensibility and integrations with customers
Proactively recommend solution designs and understand customer technology stack
Collaborate with Engineering and Product teams
Contribute to technical acumen development and engage in strategic projects
Create presentations and collateral demonstrating solutions
Identify client requirements and lead technical workshops
Maintain up-to-date product certifications
You should have 8+ years of experience and be a Subject Matter Expert in the latest contact center solutions, specifically focusing on customer experience with expertise in VoIP, Telecom, and Networking domains. Your skills should include knowledge of Cloud Contact Center, Voice/CCaaS, Contact Center Systems, CRM systems, Contact Center automation, VoIP Protocols, Networking fundamentals, troubleshooting skills, and excellent communication skills. You should also have experience defining solution architecture for Conversational AI and Telephony/IVR systems, monitoring, and Contact Center Intelligence. Additionally, you should be adept at articulating business outcomes, creating technical roadmaps, and working with various contact center technologies. - Subject Matter Expert in latest contact center solutions
Expertise in VoIP, Telecom, and Networking domains
Knowledge of Cloud Contact Center, Voice/CCaaS, CRM systems, and Contact Center automation
Strong troubleshooting and communication skills
Experience defining solution architecture for Conversational AI and Telephony/IVR systems
Articulate business outcomes and create technical roadmaps
Knowledge of contact center technologies and systems
Sprinklr was founded in 2009 with a mission to unify fragmented teams, tools, and data to help organizations build deeper connections with their customers. The company offers a unified, AI-native platform for various product suites, including Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr aims to lead a new category of enterprise software called Unified-CXM, empower companies to deliver unified engagement journeys, and create a culture of customer obsession. The company invests in its employees by offering comprehensive benefits, including healthcare coverage, paid time off, and a Mentoring Program for growth and development. Sprinklr is committed to creating a collaborative and inclusive workplace, promoting equal employment opportunities, and providing reasonable accommodations during the interview process to ensure a fair and respectful environment for all. You will work directly with prospects and customers during sales cycles, building confidence and excitement around the full functionality of the Sprinklr CCaaS Omnichannel and Contact Center Intelligence and Automation platform. Your responsibilities will include owning all deliverables related to extensibility and integrations with customers, such as delivering value propositions, building data-flow and entity-relationship diagrams, conducting integration demos, showcasing API's using tools like Postman, and responding to RFPs. Additionally, you should be comfortable proactively recommending solution designs to customers, understanding their existing technology stack, and identifying where Sprinklr adds value. You will collaborate with Engineering and Product teams to enhance the platform solution, contribute to technical acumen development, engage in strategic development projects, create presentations and collateral showcasing solutions, identify client requirements, lead technical workshops, and maintain up-to-date product certifications. - Work directly with prospects and customers during sales cycles
Own all deliverables related to extensibility and integrations with customers
Proactively recommend solution designs and understand customer technolo
