Product Expert, SAP O2C Diagnostics

POSITION SUMMARY Zoetis, Inc. is the world's largest producer of medicine and vaccinations for pets and livestock. The Zoetis Tech & Digital (ZTD) Global ERP organization is as a key building block of ZTD comprising of enterprise applications and systems platforms. Join us at Zoetis India Capability Center (ZICC) in Hyderabad, where innovation meets excellence. As part of the world's leading animal healthcare company, ZICC is at the forefront of driving transformative advancements and applying technology to solve the most complex problems. Our mission is to ensure sustainable growth and maintain a competitive edge for Zoetis globally by leveraging the exceptional talent in India. At ZICC, you'll be part of a dynamic team that partners with colleagues worldwide, embodying the true spirit of One Zoetis. Together, we ensure seamless integration and collaboration, fostering an environment where your contributions can make a real impact. Be a part of our journey to pioneer innovation and drive the future of animal healthcare. Responsibilities: • Collaborating with stakeholders to understand business processes and design solutions. • Act as internal consultant and design architect for SAP global solution, working with Business Partners. • Develop, prototype, test and implement solution improvements to increase stability, usability, and functionality to enable end users to meet business objectives. • Review and analyze solution enhancement requests to determine complexity and provide resource/cost estimates. • Responsible for SAP Order to Cash, Devices Equipment and report to ZICC Product Lead or Product Owner. • Creating and maintaining technical documentation, including design documents, user guides, and release notes. • Good understanding of SAP ERP/S4HANA systems with strong analytical, problem-solving, and communication skills are essential. • Engage in continuous performance tuning and reengineering of existing integrations to improve processing efficiency and reduce latency POSITION RESPONSIBILITIES Percent of Time Solution design and implementation, rollouts of SAP Treasury modules.Ensure operational efficiency and meet key performance indicators (KPIs). 40% Ensure Testing-Quality Assurance, Process Optimization-Automation, Reporting-Analytics and Governance-Compliance 20% Proficiency in delivering WRICEF objects, ensuring seamless cross-functional integration and efficient integration with external systems for streamlined business processes. 20% Lead and manage the team, ensuring high performance and alignment with organizational goals. Provide mentorship to team members fostering their growth, skill development, and seamless integration. 20% ORGANIZATIONAL RELATIONSHIPS • Interacting with business stakeholders to gather integration requirements, understand business processes, and ensure that integration solutions align with organizational goals and objectives. • Participate in project planning activities, risk assessment, and scheduling for SAP projects. • Interacting with external vendors or partners who provide software or services that need to be integrated with SAP systems. • Work with implementation partners who may be responsible for deploying, configuring, or maintaining integrated solutions within Zoetis IT landscape. • Coordinate with developers and other members of the development team to implement integration solutions, share knowledge, and address technical challenges. EDUCATION AND EXPERIENCE Education: • Bachelor's or Master's in business management, Information Technology, or a related field. Experience: • 12+ years of combined SAP O2C experience with multiple full life cycle implementations • Experience in life sciences / pharmaceuticals industry preferred. • Experience in Service management and warranties required. • Experience in SAP HANA CS, CRM/Hybris/ is preferred. • Domain Expertise in Commercial Processes and solutions, Order Management, Services Management, repairs & warranties processes, integration with logistics processes • Solid grasp of indirect sales processing • Knowledge and experience with Bio Device, Diagnostics device and service processes and warehouse management required to support all team leads. • Experience with GATP, GTS, DMR and Vistex • Experience with dealing with key integration areas in Planning, Intercompany sales, Finance, and Logistics are fundamental. • Demonstrated experience of various IT practices, international projects, including but not limited to, project management, operational service delivery, large project implementations. • Experience participating in complex SAP implementation and migration projects, including S/4HANA transformations. TECHNICAL SKILLS REQUIREMENTS • Identify, propose, and influence technology solutions to build and maintain the optimal data and infrastructure architecture to support the reporting requirements. • Experience with configuration of SAP ECC 6.0, CS, and SD modules in several or all of the following areas: o Master Data, Equipment sales and servicing, o Material Serial profile, Functional Location and Warranties o Service Notification and Service Order o Pricing & Taxation o Resource Related Billing (RRB) o Periodic and Milestone billing o Customer Leasing and integration with Finance o Demand Planning, IC billing o Working knowledge of SM/CS integration with CRM tools such as SFDC o Hands on experience in identifying and working through O2C User Exits and directing ABAP developers. Ability to debug as needed. o Extensive experience with configuration of SAP ECC/ S/4. SD modules in several or all the following areas: Ø Master Data, Customer Hierarchy Ø Pricing, Vistex, Rebates & Charge backs Ø Taxation Country specific Ø Order Management, Services Management Ø Billing and Account Receivables Ø Deduction and Collection Management Ø EDI, API based integrations to 3rd Party Systems and applications. Ø Batch Management & Serial Number Management PHYSICAL POSITION REQUIREMENTS Regular working hours are from 3:00 PM to 12:00 AM EST (ICC Second Shift). Sometimes, more overlap with the EST Time zone is required during production go-live. Full time Notice: Zoetis Recruiters will contact candidates via email from an address ending in @zoetis.com and may also initially connect with candidates through LinkedIn, including LinkedIn InMail. Zoetis does not use Gmail, Outlook, Yahoo, or other web-based/generic email domains to communicate about job opportunities, interviews, or offers of employment. If you receive a recruitment-related email message claiming to be from Zoetis that does not come from @zoetis.com, please treat it as suspicious. For your security, do not reply, click links, open attachments, share personal or financial information, or send money in response to unexpected or questionable recruitment communications. At Zoetis, our purpose is to nurture the world and humankind by advancing care for animals. As a Fortune 500 company and the world leader in animal health, we discover, develop, manufacture and commercialize vaccines, medicines, diagnostics and other technologies for companion animals and livestock. We know our people drive our success. Our award-winning culture, built around our Core Beliefs, focuses on our colleagues' careers, connection and support. We offer competitive healthcare and retirement savings benefits, along with an array of benefits, policies and programs to support employee well-being in every sense, from health and financial wellness to family and lifestyle resources.