Senior Technical Account Manager - West / PNW (Bay Area)

About Oasis Security

At Oasis Security, we're redefining how enterprises manage access in the age of AI. Every organization deploying AI agents is taking on access risks they can't yet see, and the tools they've relied on were never built for this. We built Oasis to change that. Backed by Sequoia, Accel, and Craft Ventures, we're trusted by dozens of Fortune 500 companies including S&P Global, Mars, and Nationwide, and we're only getting started. Why Oasis, why now

The access management category is being rewritten in real time, and Oasis is leading it. The problems are genuinely hard, the company is growing fast, and you're early enough to shape both the product and the team. ### What You’ll Do

• Act as the voice of the customer within the organization, advocating for customer needs and requirements to internal teams. - Lead the technical onboarding process for new customers: Lead customers through the onboarding process, working closely with internal teams to ensure a smooth and positive experience. - Establish and maintain strong relationships with key stakeholders at each customer, serving as a strategic advisor and partnering with company leadership to ensure executive engagement. - Renew and grow business: Monitor customer usage and engagement, identifying opportunities for upselling and renewals while supporting upselling and cross-selling. - Shape future development: Work closely with Product teams to educate customers on products, drive product adoption, and inform decisions on new products. - Proactively identifying and resolving any obstacles or blockers that may impede customer success, collaborating with peers to address them promptly. - Utilizing self-paced training resources to support customer education and promote knowledge growth throughout their journey. - Manage the customer life cycle experience from onboarding onward. Lead customer engagements including strategy sessions, architecture deep dive, training and formal QBR meetings to provide ongoing customer value. - Maintain a high level of customer satisfaction by collecting and structuring client feedback, track key health and usage indicators & working closely with internal teams to prioritize requests. - Identify, develop and implement repeatable processes across your portfolio of customers to maximize product adoption and achievement of customer's business objectives. ### What We’re Looking For