Support Associate (Full-time)

What you’ll be doing

• Supporting our customers, courier partners and venues via live chat and phone
• Ensuring that the delivery operations run smoothly
• Developing our support function together with the support team, as well as other teams within Wolt

Our humble expectations

• You have great communication skills with a personal touch, and a customer-obsessed and team-oriented mindset
• You are a fast learner, you have no problem with multitasking, and you are ready to work in a fast-paced environment
• You can work in shifts in mornings, evenings, weekends and holidays - our support is open seven days a week from Monday - Sunday  08:00 - 22:00, on Fridays and Saturdays Lithuanian Support team works until 00:00
• You are fluent in the Lithuanian language, and you have professional working proficiency in English

What you’ll get by joining us

• Wolt credits cashback benefit - enjoy home deliveries with Wolt and receive in return a percentage of your total order value as Wolt credits to your own account. - Employee assistance program - offers practical information and counselling on a variety of topics not just to you, but also to your nearest and dearest, such as a family member. - Wolt Health insurance after the probation period ends
• Wolt-wide training programs - our very own Wolt programs, role and country-specific trainings and self-service learning resources. - Team budgets per year - to spend on dinners and activities with your colleagues. - Coffee and snacks at the office.