You will be responsible for managing ATM incidents and providing excellent customer service as an ATM Incident Management Call Representative I at NCR Atleos in Mumbai, India. **Role Overview:**
Apply knowledge of problem routing, tracking, and escalation procedures
Accept and route calls, gather problem information, and record data in desktop tools
Monitor incident status and escalate cases as needed
Identify training needs and maintain records of training
Understand deliverables of managed services for each customer and contribute proactively to achieve customer satisfaction
Generate reports, update data, and maintain records
Act as a single point of contact for NCR Financial customers with Incident Management Services
Take ownership of service requests and ensure timely resolution of problems
Monitor ATM networks and provide solutions to user problems
**Key Responsibilities:**
Apply knowledge of data entry software applications and related desktop tools
Identify training needs and maintain records of training
Understand deliverables of managed services for each customer and contribute proactively
Generate periodical CIT Run report and update central data
Act as a single point of contact for NCR Financial customers with Incident Management Services
Monitor ATM networks and provide accurate solutions to user problems
Enhance support methods and communication skills
Research, resolve, and respond to questions in a timely manner
Acquire and maintain current knowledge of relevant product offerings
Participate in team projects to enhance help desk service
React to electronic alerts and customer reports of trouble
Coordinate with other Support Specialists to resolve customer issues
Document all actions taken to resolve incidents
**Qualifications Required:**
High School Diploma
0-1 years of related experience
Good communication skills, written and spoken
Keyboard proficiency and understanding of Windows-based applications/tools
Knowledge of TCP/IP, routers, LAN devices, and remote support technologies
Basic knowledge of call management, network/ATM monitoring applications, and network management protocols
Please note that offers of employment are conditional upon passing applicable screening criteria. You will be responsible for managing ATM incidents and providing excellent customer service as an ATM Incident Management Call Representative I at NCR Atleos in Mumbai, India. **Role Overview:**
Apply knowledge of problem routing, tracking, and escalation procedures
Accept and route calls, gather problem information, and record data in desktop tools
Monitor incident status and escalate cases as needed
Identify training needs and maintain records of training
Understand deliverables of managed services for each customer and contribute proactively to achieve customer satisfaction
Generate reports, update data, and maintain records
Act as a single point of contact for NCR Financial customers with Incident Management Services
Take ownership of service requests and ensure timely resolution of problems
Monitor ATM networks and provide solutions to user problems
**Key Responsibilities:**
Apply knowledge of data entry software applications and related desktop tools
Identify training needs and maintain records of training
Understand deliverables of managed services for each customer and contribute proactively
Generate periodical CIT Run report and update central data
Act as a single point of contact for NCR Financial customers with Incident Management Services
Monitor ATM networks and provide accurate solutions to user problems
Enhance support methods and communication skills
Research, resolve, and respond to questions in a timely manner
Acquire and maintain current knowledge of relevant product offerings
Participate in team projects to enhance help desk service
React to electronic alerts and customer reports of trouble
Coordinate with other Support Specialists to resolve customer issues
Document all actions taken to resolve incidents
**Qualifications Required:**
High School Diploma
0-1 years of related experience
Good communication skills, written and spoken
Keyboard proficiency and understanding of Windows-based applications/tools
Knowledge of TCP/IP, routers, LAN devices, and remote support technologies
Basic knowledge of call management, network/ATM monitoring applications, and network management protocols
Please note that offers of employment are conditional upon passing applicable screening criteria.