ATM Technical Account Manager Frisco, TX Hybrid

About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek's prestigious 2025 Top 100 Global Most Loved Workplaces® list. The ATM Technical Operations Analyst (Account Manager) supports the stability, efficiency, and continuous improvement of operational technology and business processes. This role partners closely with Engineering, IT, Product, and Business Operations teams to monitor systems, analyze issues, and drive data‑backed improvements across technical operations. The Analyst II role is hands‑on and execution‑focused, with growing ownership over incident analysis, reporting, automation, and process optimization. Operational Support & Monitoring Monitor critical systems, integrations, and operational workflows to ensure availability, performance, and reliability Identify, troubleshoot, and resolve technical and operational issues, escalating when needed Participate in incident response, root cause analysis, and post‑incident reviews Analyze operational data to identify trends, risks, and opportunities for improvement Build and maintain dashboards, reports, and metrics to support leadership decision‑making Track KPIs related to system performance, operational health, and service delivery Process Improvement Document current‑state processes and recommend improvements to reduce manual effort and errors Support automation initiatives and tooling enhancements Contribute to standard operating procedures (SOPs) and operational best practices Cross‑Functional Collaboration Work closely with Engineering, IT, Product, and Business teams to support launches, changes, and ongoing operations Translate technical issues into clear, actionable insights for non‑technical stakeholders Support change management and release readiness activities Required Qualifications Bachelor's degree in Information Systems, Computer Science, Engineering, or a related field (or equivalent experience) 2–4 years of experience in technical operations, systems analysis, or a similar role Experience working with operational data, dashboards, and reporting tools Strong analytical and problem‑solving skills Ability to manage multiple priorities in a fast‑paced environment Preferred Qualifications Experience with SQL, Python, or similar data/query tools Familiarity with cloud platforms (AWS, Azure, or GCP) Experience supporting SaaS or large‑scale technical systems Knowledge of incident management frameworks (ITIL, SRE concepts, etc.) Experience with automation tools, monitoring platforms, or ticketing systems Offers of employment are conditional upon passage of screening criteria applicable to the job. Full time employee benefits include: Medical Insurance Dental Insurance Life Insurance Vision Insurance Short/Long Term Disability Paid Vacation 401k EEO Statement NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law. By applying to NCR Atleos jobs, you acknowledge that the terms of the NCR Atleos Applicant Privacy Notice (Applicant Privacy Policy | NCR Atleos) will govern the collection and use of your Personal Data. This notice supplements NCR Atleos Privacy Policy, which is available at www.ncratleos.com/privacy Statement to Third Party Agencies To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes. Help us bring innovation to financial institutions across the globe. At NCR Atleos, you'll have meaningful and relevant work experiences, with opportunities to learn and make a real contribution. We are dedicated to solving the challenges our customers face through continuous innovation and a commitment to setting the highest standard in self-service banking. A career at NCR Atleos means embracing our innovative culture and values, seeking new adventures and carving your own path.