Provides basic troubleshooting and recommend solutions
Data Entry - enters data into various database applications
Receives data and sourcing documents, compiles, sorts, interprets and verifies data to be entered
Maintains electronic and hard-copy filing system of applications, rebates and other supporting documents. - Communicates effectively as part of team approach with other departments in servicing customers. - Provides customer service activities such as responding to emails and phone calls. - Provides exceptional customer service and call handling in a customer centric environment. - Safeguards confidential customer information
May provide peer training to co-workers job shadowing support as assigned in area of responsibility
Willing to support any program within the department as assigned
Other duties as assigned
Requirements
Minimum of a high school diploma or equivalent
Fluent in both English and Spanish
Must be able to an 8-hour shift as assigned within the hours of 8 am to 6 pm
Minimum 6+ months of related work experience in a call center environment
Proficiency in 10-key data entry from computer keyboard. - Experience with various Microsoft programs, including Word, Excel, Access
Strong attention to detail
Strong organizational and prioritization skills and ability to multi-task
Excellent written and verbal communication skills
A positive and customer - friendly outlook
Able to follow directions as they are given
Preferred Education, Skills and Experience
Experience in a data entry processing and customer centric call center environment preferred. - Experience working in energy efficiency or utility fields a plus
Benefits
Resource Innovations offers competitive salaries based on a candidate's skills, experience and qualifications for the position. The compensation range for the base salary for this position is $17/hr - $20.39/hr. In addition to base pay, employees may be eligible for a discretionary annual bonus. At Resource Innovations, we believe supporting our people is essential to delivering impact. We offer a comprehensive benefits package designed to promote health, financial security, and work-life balance. This includes three weeks of paid vacation annually, paid holidays, a 401(k) retirement plan with employer match, medical, dental and vision coverage, parental leave, an employee assistance program, commuter benefits, and additional supplemental offerings.
