Customer Care Specialist - Dutch Bilingual (Philippine-based Candidates)

Multichannel Support:

• Seamlessly utilising both voice and non-voice channels for customer interactions.
• Providing consistent and high-quality support across channels.
• Adapting communication style to suit the channel and customer needs.

Quality and Compliance:

• Adhere to company policies, procedures, and quality standards.
• Ensure data security and confidentiality in all interactions.
• Maintain high levels of accuracy and professionalism in all communications.

What you’ll bring

Language Requirements:

• Dutch — Mandatory Native or near-native proficiency in spoken and written Dutch. - English — Mandatory Strong working proficiency required for internal communication, documentation, and collaboration. - French — Preferred (Nice to Have) Candidates with French proficiency will be prioritised where available but this is not required. Skills and preferred qualifications

• Proven experience in customer service, preferably in a contact centre or similar environment. - Strong written and verbal communication skills in Dutch. - Ability to empathise with customers, understand concerns, and provide professional solutions. - Strong problem-solving and decision-making skills. - Ability to multitask effectively in a fast-paced environment. - Strong attention to detail and commitment to quality. - Positive attitude with strong ownership and accountability. - Ability to work independently with minimal supervision. - Confidence in communicating with team leads and stakeholders when required. Requirements:

• Work From Home (WFH) setup with:

• Stable primary internet connection

• Backup internet connection (e.g., pocket WiFi or secondary broadband)

• Reliable backup power supply (e.g., UPS or generator) to ensure minimal disruption during power outages

• Quiet and conducive working environment suitable for handling customer calls

• Must be able to report on-site if required due to connectivity, power interruptions, or operational needs. ## What we offer

• Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication

• Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind

• Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform

• Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures

• Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time