Account Manager DACH

Role Overview

You will own a portfolio of 250+ DACH customers, conducting business in German and English — driving renewals, expansion, and long-term platform adoption. You will act as a strategic partner, using data to identify growth opportunities, mitigate churn, and shape customer strategy throughout the annual lifecycle. What You Will Be Doing

• Own 250+ DACH accounts — proactively identifying expansion, cross-sell, and renewal opportunities through value-based conversations in German and English. - Execute renewal cycles ahead of subscription end dates, identifying churn risk early and influencing positive outcomes. - Build 12-month customer roadmaps progressing each account toward their platform goals, with regular health checks and quarterly discovery conversations. - Partner cross-functionally with Customer Success, Sales, Implementation, and Product to deliver a seamless customer experience from onboarding through renewal. - Maintain accurate records in Salesforce (SFDC) with clear next steps, and communicate account health and recommendations to German-speaking stakeholders. Qualifications & Experience

• Full professional fluency in German (spoken and written) — non-negotiable. Previous experience managing DACH customers is essential. - 3+ years in Account Management or Customer Success in a SaaS environment with a proven track record of driving upsells, cross-sells, and renewals. - Experience managing 200–300 accounts with a consistent record of exceeding expansion targets and maximising gross revenue retention. - Proven ability to identify churn signals and present value-based solutions to executive-level DACH stakeholders. - Proficient in CRM and CS tooling — Salesforce required; Clari, ChurnZero, and Pendo are a plus. Why Join Canto in Cork?

• Use your German every day — bilingual fluency is a genuine advantage here, not just a box on a spec. - Own a strategic territory — full DACH market ownership from day one, with direct influence on revenue outcomes. - Grow with us — Canto is scaling fast; as the DACH portfolio grows, so does your opportunity. - Remote flexibility — We have an office based in Berlin that you can visit whenever suits you

• Collaborative, international team — diverse colleagues, open culture, and a company trusted by 4,000+ customers worldwide. Fluent in German and ready to make an impact? Apply now — we'd love to hear from you.

Why Canto is the Place to Be!

Ignite Your Potential – Join a fast-growing company where innovation and agility fuel success. Make an Impact – Your ideas and efforts directly shape our future—every contribution matters. Learn, Grow, Thrive – Gain real-world experience and develop new skills as we scale. Stronger Together – Be part of a close-knit, supportive team that values collaboration and camaraderie. Your Voice Matters – We foster open communication and transparency so every idea is heard. Turn Challenges into Triumphs – Solve meaningful problems with creativity and confidence. Balance that Works for You – We believe success comes from a healthy work-life harmony. Endless Growth Potential – As we rise, so do you. Step into new opportunities and grow with us. A Global Perspective – Work alongside diverse, talented colleagues and broaden your horizons. We’re committed to building a diverse and inclusive team.