Technical Account Manager - Remote

• Assume the role of expert and specialist, trusted with the responsibility of managing and nurturing your designated client portfolio. - Review impact of new features and fixes and assess those against customers organizational needs
• Assist in configuring Varicent specific solutions based on customer requirements as requested
• Generate and communicate monthly performance and support metric reports
• Analyze usage data and metrics to identify remedial actions required
• Help implement remedial actions for proactive maintenance
• Support other team members by troubleshooting errors, bugs & technical hurdles and advising on best practice for optimizations - upskilling the team in the process
• Take initiative in identifying growth opportunities
• Collaborate with our team to achieve sustainable project and product growth
• Participate in Success Planning Workshops to drive Customer Success initiatives through Customer Success Planning
• Work with internal stake holders to review change management process and propose future state where possible

What You'll Bring:

• At least 7 years of experience in IT Consulting, Enterprise Software Implementation
• Bachelor’s Degree or higher in a technical field or a related business discipline
• Prior experience with Query Based Languages and Relational Databases
• Technical data skills including strong experience with SQL, data manipulation, Microsoft Excel
• Time management: organize work schedules ensuring deadlines are always met
• Strong business communication skills
• Experience in gathering and interpreting requirements and matching those with product capabilities
• Ability to empathize with customers and understand their needs at every stage of the software lifecycle
• Initiative and ability to work with minor oversight Ability to adapt to evolving and changing processes
• Preferred: Hands on experience of Varicent software products (Administering, implementing, and/or supporting

Success Outcomes

1-3 Months:

• Candidate should be familiar with company culture, policies, and internal systems. - Training and onboarding should be complete. - Candidate will learn the various sources to obtain information. - Begin client and CSM introductions. - Participation in team meetings and events. 4-6 Months:

• Candidate should be able to manage their clients fairly independently and adhere to the VIP program. - Candidate will begin to prioritize their own work and demonstrate problem resolution, personal growth, and adaptability

7 Months and Beyond:

• Candidate will be given a full client portfolio. If you require accommodation at any time during the recruitment process please email accomodations@varicent.com

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