Senior Agent, Fleet Back Office

About Goodyear We're dedicated to producing, innovating, and servicing the best tires in the world. For over 125 years, Goodyear has led the way in developing smart solutions that shape the future of mobility. Today, we're one global team united by bold thinking, relentless drive, and a passion to exceed expectations. If you're ready to embrace change and make an impact in your career, let's go. Why This Role Matters As a Fleet Back Office Agent, you play a key role in ensuring the accurate administration of fleet contracts, billing processes, and master data. You will support both internal teams and external partners, helping deliver high-quality services while maintaining operational efficiency and data accuracy across systems. What You'll Do Manage end-to-end fleet contract setup in SAP, including customer, pricing, vehicles, and billing configurations. Maintain and update fleet master data (customers, vendors, contracts, fleet lists, pricing, and assets). Handle billing activities, including pre-invoicing checks, resolving discrepancies, and ensuring timely month-end closure. Support customer and service provider queries (invoicing, pricing, mileage, and service-related requests). Perform and support system activities such as job monitoring, intercompany processes, and vendor self-billing. Collaborate closely with Front Office teams, service providers, and internal stakeholders to ensure smooth operations. Contribute to process improvements, testing activities, and act as a point of support for junior team members. What You'll Bring Bachelor's degree. 2–3 years of experience in a support function (customer service, help desk, or similar). Previous experience with SAP and good Excel knowledge. Minimum 1 year of experience in a Fleet Back Office role. Strong analytical and problem-solving skills with attention to detail. Excellent communication skills in English (written and spoken). Ability to work independently, manage priorities, and collaborate effectively within a team. We welcome applicants from a wide range of backgrounds and experiences. Even if you don't meet every listed qualification, we encourage you to apply. #LI-CD2 #LI-Hybrid Goodyear is one of the world's largest tire companies. It employs about 63,000 people and manufactures its products in 49 facilities in 19 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate Goodyear is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law. At Goodyear, we make life's connections easier every day. People around the world count on us to get them where they need to go, now and into the future. But our relentless pursuit of forward motion doesn't just keep the world moving. It shapes a workplace that celebrates our different talents, experiences, and culture. It inspires us to continue developing our skills and encourages our career moves all while keeping us focused on building a better future for our associates, our business, and the planet. Come discover the opportunities ahead with Team Goodyear. Working at Goodyear A true member of the Goodyear hiring team will always interview candidates in-person or over the phone before extending any job offers. Candidates are never asked to download software, provide financial information or send payment as part of the employment process. Goodyear is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. If you need reasonable accommodation to complete the online application, or any other part of the employment process, please call the Goodyear Candidate Care Line at 330.796.4500. When contacting us, please provide your name, telephone number, and email address, along with a description of your request for accommodation. Click here for more information about Equal Opportunity laws and here for related information. Reasonable workplace accommodations are considered on a case-by-case basis. Please note that only those inquiries concerning a request for a reasonable workplace accommodation will be responded to. Goodyear is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Click here for more information about Equal Opportunity laws. See Goodyear's EEO Policy Statement here. Notice: Federal law requires Goodyear to verify the identity and employment eligibility of all persons hired to work in the United States. Goodyear will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. See posters below for details. E-Verify Participation Poster (English and Spanish) If you have the right to work, don't let anyone take it away. 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