IT Helpdesk Engineer

Set up new hire computers and ensure appropriate systems access is available by their first day. - Provide general helpdesk support for all company systems, including laptops, Google Workspace, Slack, video conferencing tools, and networked printers. - Manage and support virtual and physical conferencing setups (webcams, headsets, conference phones) and virtual meeting platforms (Google Meet, Zoom, MS Teams). - Administer enterprise software and productivity tools, including user creation, access control, and identity management. - Maintain IT hardware inventory and manage the procurement process of tech equipment. - Lead IT onboarding sessions for new employees to ensure a smooth tech start. - Implement and optimize IT systems and processes with a focus on operational efficiency and data security. - Drive the rollout and implementation of new tools, systems, and technologies. - Manage vendor relationships, oversee licensing needs and ensure efficient usage. - Document all IT-related activities and build internal knowledge bases and guides. Your Expertise

2–4 years of IT helpdesk or IT support experience. - Experience supporting Google Workspace, Slack, and standard business software applications. - Familiarity with conferencing tools like Google Meet, Zoom, and MS Teams. - Working knowledge of identity and access management best practices. - Prior experience in IT hardware asset management and procurement. - Ability to manage onboarding/offboarding processes efficiently. - Comfortable working in both in-person and remote support scenarios. - Strong communication skills and a proactive, customer-focused mindset. - Experience documenting IT processes and building help guides is a plus.