• Own and improve monitoring, alerting, and observability across Azure-based production systems. •Work directly in Azure Monitor, Application Insights, App Services, logs, metrics, traces, and related Azure tooling to troubleshoot reliability and performance issues. • Build and refine practical alerting workflows, including Sev0/Sev1 alert routing, escalation paths, and runbook integration. • Create and maintain clear, actionable runbooks that help on-call engineers respond confidently to production incidents. • Partner with engineering teams to investigate issues across infrastructure, configuration, deployments, services, and application behavior. • Support release readiness by improving visibility into critical Azure resources before, during, and after production deployments. • Build and maintain dashboards in tools such as Grafana, Azure Monitor, Application Insights, or similar observability platforms. • Help configure incident routing integrations, including Slack/webhook-based alert delivery to the appropriate team channels. • Automate repeatable operational tasks using PowerShell, Logic Apps, Azure tooling, or similar workflow automation methods. • Contribute to RCA documentation, incident follow-up, reliability improvements, and operational playbook development. What We’re Looking For• Hands-on experience supporting production systems in Azure. • Strong working knowledge of Azure App Services, Azure Monitor, Application Insights, and Azure production troubleshooting. • Experience with DevOps, cloud operations, site reliability, platform engineering, or production support in a hands-on environment. • Strong troubleshooting instincts and the ability to work through ambiguous production issues. • Comfort working across logs, metrics, traces, alerts, configurations, deployments, and service dependencies. • Ability to collaborate with software engineering teams across the stack, including .NET, Angular, SQL, APIs, and cloud services. • Experience building or improving dashboards, alerts, runbooks, incident workflows, or operational playbooks. • Working knowledge of scripting or automation, preferably with PowerShell, Logic Apps, CLI tooling, or similar technologies. • Clear communication skills with the ability to document findings, explain issues, and drive follow-through after incidents. • A high-ownership mindset with the ability to create structure, improve processes, and operate effectively in a fast-moving environment. Preferred Experience• Azure certifications. • Grafana, Prometheus, DataDog, Dynatrace, or similar observability/APM tools. • Slack integrations, webhooks, Logic Apps, or incident routing workflows. • Azure Front Door, CDN, Function Apps, WebJobs, Service Bus, Event Hub, Event Grid, SQL Pools, App Service Plans, or related Azure services. • Experience in healthcare, fintech, payments, or other high-availability environments. • Experience in startup, SMB, or scale-up environments where ownership is broad and hands-on. What Success Looks Like• You understand how production systems are monitored, where alerting gaps exist, and how to improve them. • You can work directly in Azure to investigate issues, improve visibility, and support reliable operations. • You build practical runbooks, dashboards, and alerting workflows that teams actually use. • You collaborate well with engineers, ask strong troubleshooting questions, and help drive issues to resolution. • You bring ownership, curiosity, and a builder mindset to a growing platform environment. Why Wellfit• Make an Impact: Your work will directly strengthen the reliability of a fast-growing healthcare fintech platform supporting 1,100+ offices and $1.5B+ in annual transactions. • Build and Own: This is a high-impact role where you will help shape how we monitor, operate, and scale production systems. • Work Flexibly: Hybrid model based in Dallas with 3 days per week in office. • Comprehensive Benefits: Full medical, dental, vision, generous PTO, bonus eligibility, and 401(k) matching. • Fast-Growth Environment: A rare opportunity to grow with a profitable startup on a national trajectory.
