EverWell - Lead Product Designer (Remote, New Zealand)

At EverCommerce [Nasdaq: EVCM], we are on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions that simplify and empower the lives of our 725,000+ customers. As a leading service commerce platform, our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals in the areas of Home & Field Services, Health Services, and Wellness industries. We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://careers.evercommerce.com/us/en About the company Timely and SalonBiz serve over 30,000 customers in 100 countries and are on a mission to build the leading platform for beauty professionals. Together we make up EverWell, an EverCommerce vertical. Between us, we offer SaaS solutions to customers of varying sizes and stages, serving different customer profiles within the beauty industry. We're part of the wider EverCommerce ecosystem and exist to simplify and empower the lives of business owners. We've got big goals and we're ready to achieve them. This is where you come in! As a Lead Product Designer at EverWell, you'll lead UX outcomes for Timely across desktop and mobile, delivering impactful end-to-end product design from discovery through to delivery and optimisation. You'll champion human-centred design, collaborate cross-functionally, and drive innovative, user-focused experiences across complex product ecosystems. This role is ideal for a strategic and hands-on design leader who thrives in fast-paced, high-growth environments. You'll influence product direction, mentor fellow designers, improve design practices, and partner with stakeholders to create seamless experiences that deliver value for customers and the business. What you'll do. Deliver world-class product design for complex products, using insights-driven approaches to solve meaningful user problems. Drive seamless cross-product experiences by identifying opportunities that benefit multiple user groups. Lead UX activities across the product lifecycle, partnering closely with Product, Engineering, Marketing, and Research teams. Conduct and apply UX research, define success metrics, and use data to measure design impact. Foster strong collaboration through clear communication, stakeholder alignment, and sharing insights and work in progress. Mentor and coach designers and stakeholders while continuously improving design practices and team capability. What you'll bring 10+ years' experience in SaaS product design, with a strong portfolio of impactful work. Proven ability to lead end-to-end user-centred design processes, from research and problem definition through to delivery and measurement. Strong expertise across UX methodologies including research, journey mapping, prototyping, testing, analytics, and ideation. Experience designing complex, cross-product experiences across responsive web and iOS platforms. Demonstrated success improving design practices, increasing team maturity, and mentoring designers. Excellent stakeholder management, communication, and influencing skills across all levels of the business. Comfortable navigating ambiguity and delivering pragmatic, iterative solutions in fast-paced agile environments. Growth mindset with a collaborative and humble approach. Research shows that while men apply to jobs when they meet ~60% of criteria, women and those in underrepresented groups tend to only apply when they check every box. So if you think you have what it takes but don't meet every single bullet point above, please still get in touch. We'd love to have a chat and see if you could be a great fit. Why join us? At EverCommerce, we lead with inclusion and use our values to inform our decisions. We succeed together and celebrate the things that make us unique. We're big believers in work-life balance and offer additional annual leave so you can fully switch off and relax throughout the year. We trust our team to work where they are the most productive. You'll have the flexibility to work from home or the office. We have office space in Auckland, Wellington, and Dunedin and provide a high-spec home office set up. We set a high bar and support our team to innovate and focus on continuous growth. You'll enjoy a professional development budget to fuel your growth, and an annual wellness allowance to fund the things that support your wellbeing. This role is full time, permanent and can be based anywhere in New Zealand. You must be legally entitled to work in New Zealand. Applications close when we find the right person! Let us know any considerations which would enable your experience in our recruitment process to be more inclusive, such as non-traditional application formats, closed captions during video interviews, or accommodations for learning differences. EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience! EverCommerce is bringing together best-of-breed commerce solutions in the service sector, forming one service commerce platform that improves go-to-market strategy for technology companies and simplifies the software-buying process for business owners. Our team has extensive expertise in business operations, management, legal, finance, accounting, technology human resources, marketing and sales that, via the EverCommerce platform, we provide as a service to drive continued growth and success for service commerce companies. Our ecosystem enables companies to thrive in an environment of shared knowledge and resources with significant cost saving.