Associate Solution Architect

See yourself at Dataminr We're looking for a talented Associate Solution Architect who can hit the ground running in a fast-paced, quickly evolving environment. The position will report to the Director of Solution Architects and will provide solutions-based support to the company's most important customers. As an Associate Solution Architect, you will primarily support the Threat Intelligence Platform (TIP), helping customers maximize the value of the product and its integrations. Learn more about the platform here: https://threatconnect.com/threat-intelligence-platform/ Solution Architects are the most elite role in Dataminr's customer support organization, with advanced technical, problem-solving, account management, and customer interaction skills. Solution Architects are the driving force that empowers customers to become powerful players in the threat intelligence space. AI Innovation at Dataminr Working at Dataminr you'll have the opportunity to tackle the most exciting trends in AI on a daily basis to power a revolutionary product that uncovers critical events around the world as they unfold. Regenerative AI: our AI technology, ReGenAI, is a new form of generative AI that automatically regenerates real-time Live Event Briefs as events unfold. Learn more here. Agentic AI: we recently launched our Agentic AI capability, what we're calling our Intel Agents, that autonomously generates critical context for our clients on real-time events, threats, and risks allowing them to see the clearest, most accurate view of what's happening on the ground. Learn more here Multimodal AI: our platform detects events from many different types of data (images, video, sensor data, audio, and text in over 150 languages). Learn more here. About You You think of the user first. This is a customer-facing role that sets you as the advocate for multiple customers. You enjoy interfacing with customers to make sure they get the most out of the platform with the quickest time to value. You love solving problems. Helping customers develop new and exciting ways for the various applications in their environment to work together, even when out-of-the-box solutions aren't present. You are collaborative. You're a team player who puts the interest of the team above your own. You display a positive attitude, are open, and enjoy contributing. The opportunity Ability to map customer processes and structure into the product's capabilities/data modeling Drive the elimination of any customer or internal bottlenecks impeding problem resolution Learn the Threat Intelligence platform while engaging customers on issues that are submitted via our Success Portal Interface with Product Managers on behalf of assigned accounts Provide training to customers based on use-case-specific issues Other tasks depending on business needs What you bring At Dataminr, we value you for who you are. We encourage you to apply for this role, even if you don't meet every qualification. Our candidates are reviewed on the basis of their skill and potential to succeed. 1-2 years of customer support experience in the computer network security industry, Bachelor's Degree in Computer Science or related discipline OR equivalent experience Experience using Jira or other ticketing solutions for managing tasks Excellent knowledge of a wide variety of security solutions and technologies, including Linux, Network architecture/implementation/configuration experience, firewall technologies, proxy technologies, anti-virus, spam and spyware solutions (Gateway and SaaS), Malware/security experience Comfortable writing API integrations and working with a variety of technologies in a dynamic customer environment Excellent communication and presentation skills with the ability to present to a variety of external audiences, including being able to interact with Senior Executives Exceptional written communication. This role requires an ability to understand and articulate both the business benefits (value proposition) and technical advantages of ThreatConnect products and solutions #LI-NR1 #LI-REMOTE About Dataminr At Dataminr, we are a mission driven team of talented builders, creators and visionaries who have real-world impact on how organizations are able to respond to events. Dataminr's groundbreaking, AI-powered, intelligence platform provides organizations with the earliest signals of emerging risks, events, and threats before they unfold. Trusted by two-thirds of the Fortune 50 and half of the Fortune 100, Dataminr's platform analyzes billions of public data inputs spanning text, image, video, audio and sensor data across 150+ languages, empowering our clients to stay one step ahead in an increasingly complex world where every second counts. Founded in 2009, we have pioneered the world's first real-time event detection platform, long before the recent Gen AI 'boom.' Dataminr operates all around the world united by our passion to use AI for the greater good, be agents of positive change and put our technology into the hands of clients charged with the responsibility to keep organizations running and keep people safe. As our employees focus on developing our revolutionary technology, we focus on our employees. Dataminr is proud to offer a variety of flexible work arrangements, offices all over the world to foster collaboration, generous PTO and sick leave, and more, as part of our competitive benefits package aimed at keeping all our employees happy and healthy. Explore all our benefits here. We believe our differences give us strength. Our employees are empowered to be their best, authentic selves through various opportunities, such as our robust employee resource group (ERG) network, manager development programming, professional development funds, and more. We serve a global community made up of many cultures and strive to reflect the world and clients we serve, with a workforce built on merit and equity. We actively condemn racism and discrimination in any form. We stand for social good, fostering a culture of allyship, and standing up for those who face systemic barriers to equality. We lead with empathy and strive to be agents of positive change in our company and in our communities. Dataminr is an equal opportunity and affirmative action employer. Individuals seeking employment at Dataminr are considered without regards to race, sex, colour, creed, religion, national origin, age, disability, genetics, marital status, pregnancy, unemployment status, sexual orientation, citizenship status or veteran status. Dataminr will collect and process your personal data in accordance with Dataminr's candidate privacy notice available here. By providing your details and applying via our careers website, you acknowledge that you have read our candidate privacy notice. If you have any queries, please contact recruiting@dataminr.com or privacy@dataminr.com. Introduce yourself to us and we'll send you updates on Dataminr Careers, including new roles that may be a fit for you. Click here to join! If you are having difficulty applying, you can send your resume to recruiting@dataminr.com