Delivery Manager

ABOUT APPLY DIGITAL

Apply Digital is a global AI-native transformation partner, client-obsessed and built for a new era of client services. We bring together industry expertise and elite talent to connect strategy, agentic experiences, technology, and data for the world's most ambitious organizations. With the agility to move fast and the experience to deliver with precision, Apply Digital works with clients like Arc'teryx, Lululemon, and Kraft Heinz. For more information, visit applydigital.com

LOCATION: Apply Digital is hybrid/remote-friendly. The preferred candidate should be based in Latin America*, preferably working in hours that align to PT (Pacific Timezone) or* ET (Eastern Timezone)**. Candidates located in Santiago, Chile are able to work out of our Santiago office as remote/hybrid employees. Candidates located outside of Santiago, Chile will be fully remote employees.

THE ROLE:

As a Delivery Manager within Apply Digital's Managed Services (MgS) practice, you will own the account-level health and performance of one or more client squads. You operate above the day-to-day — setting the standard, holding accountability, and stepping in when the ALT (Account Leadership Team) needs escalation support or executive-level client engagement. You are the connective tissue between the client, the delivery team, and MgS leadership, ensuring the business performs, relationships stay strong, and delivery never falls below the bar. You bring equal parts leadership presence and commercial acumen, and you thrive in the space where people, accountability, and growth intersect. Reporting to the Head of Managed Services, you will operate across NA and/or EMEA delivery teams with direct impact on client retention, team performance, and practice growth.