Lead and develop a team of Technical Operations Engineers across multiple time zones, including global contractors
Oversee 24/7 platform monitoring through the Technical Operations Control Center (TOCC), ensuring alerts are triaged and escalated with urgency and accuracy
Own the end-to-end incident management process — from initial triage through escalation, stakeholder communication, resolution, and post-mortem
Manage and enforce SLAs across priority tiers, ensuring Engineering and business stakeholders are kept informed throughout issue lifecycles
Lead war room execution for P0/P1 launches, driving readiness reviews, runbook preparation, and day-of coordination with cross-functional teams
Coordinate CDN and internal infrastructure capacity planning in advance of high-visibility events, maintaining relationships with CDN partners
Partner with Engineering to prioritize production bugs, advocate for platform stability improvements, and reduce operational toil
Drive automation initiatives that reduce manual monitoring, streamline escalation workflows, and improve team efficiency at scale
Collaborate closely with Content Operations, Live Operations, Advertising Operations, Platform Operations, and Engineering to ensure smooth content delivery and issue resolution across all platforms
Represent Technical Operations in cross-functional launch planning, ensuring the team is engaged 30 days prior to major events
Define and maintain escalation paths, runbooks, and operational documentation for the team
What We're Looking For
5+ years of experience in technical or platform operations within a streaming, media, or consumer technology environment
2+ years of leading technical teams, including geographically distributed or contractor-based teams
Deep familiarity with ad delivery operations, including monitoring ad fill rates and working across SSAI and client-side ad insertion workflows
Hands-on experience with monitoring and alerting tools such as Datadog, PagerDuty, or equivalent platforms
Proven ability to lead high-pressure incident triage and cross-functional escalation across engineering and business teams
Experience managing launch readiness for live or high-profile events, including war room coordination and runbook ownership
Strong understanding of CDN architecture and capacity planning in a video streaming context
Ability to translate technical issues into clear business impact for non-technical stakeholders
Track record of building or improving automation to reduce manual operational overhead
Excellent communication and prioritization skills in a fast-paced, always-on environment
Willingness to support on-call coverage, including evenings and weekends for critical launches or incidents
Bachelor's degree or equivalent work experience
Willingness to work flexible hours, including evenings and weekends, to meet project deadlines and support critical operations. ###### #LI-AN1
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy. ### Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter. ### The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV. We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002. To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet. By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
