Senior Strategic Accounts Manager

What you’ll do:

• Manage and monitor client communications, ensuring timely responses, issue resolution, and escalation when appropriate
• Track and coordinate client-submitted support tickets across internal teams through resolution
• Analyze client data, trends, and key performance metrics to generate insights and support strategic decision-making
• Develop customer-facing materials, reports, presentations, and communications that clearly convey recommendations and value
• Support cross-functional initiatives related to client onboarding, implementation, process improvements, training materials, and communication strategies
• Partner closely with operations, analytics, product, clinical, compliance, and other internal stakeholders to solve complex client challenges
• Participate in monthly and quarterly business reviews both internally and externally with clients
• Proactively identify opportunities to improve client experience, operational processes, and customer outcomes
• Help ensure alignment across teams to support successful client execution and long-term account growth