Application Support Specialist

Company Overview: At Snap Finance, we believe everyone deserves access to the things they need, regardless of credit history. Since 2012, we've used data, machine learning, and a more human approach to create flexible financing solutions that help people move forward. We're proud of our inclusive, supportive culture, built on empowering our customers, partners, and team members alike. When our people thrive, so does our innovation. If you're looking to make an impact and grow with a team that values you, come join us! Job Description The Back End Developer plays a critical role in supporting and scaling Snap's e-commerce ecosystem. This individual will serve as a subject matter expert on API capabilities, guiding internal and external developers through seamless integrations while ensuring the reliability and performance of our API infrastructure. This is a highly collaborative, client-facing individual contributor role that blends technical expertise with strong communication skills. You will partner with clients, merchants, and internal teams to deliver efficient, scalable integration solutions that drive business success. How you'll make an impact: Be an expert on the API methods that are available to properly help/guide other developers to integrate their system with our e-commerce platform Monitor APIs infrastructures (Production, Stage & Sandboxes), making sure they are up & running 24/7 If an incident shows up, this person must submit a ticket to Support (L2) and keep users informed until it is remedied Able to troubleshoot issues during integration between platforms. If the challenge is beyond her/his knowledge then bring the experts Manage interactions with clients, merchants, partners and developers to understand their requirements and articulate best implementation of Snap's solutions and product offerings. Manage integrations with clients and merchants to the different plug-ins that Snap offers. Guides them effectively for a successful integration to our plug-in platform. Keep Clients informed about new API versions, releases, newly published methods, etc. Maintain the knowledge base of known issues, problems, solutions, and workarounds Monitor external support channels like stack overflow and respond as needed. What you'll need to succeed: 2+ years fintech integrations experience with online and in-store solutions. Good communication and relationship building skills with the ability to explain technical concepts to a non-technical audience. Familiar with one or more programming languages (either PHP or JavaScript required). Experience with Web technologies such as JavaScript, REST, SOAP Understands basic API design concepts. Familiar with API testing tools such as CURL or Postman Familiarity with e-commerce platforms such as WooCommerce, Shopify, Magento, Big commerce. Creative thinker who is experienced at the discovery process and understanding client pain points and opportunities. Strong problem-solving skills and proactively manage expectations on client calls. Relevant experience with eCommerce platforms, payments gateways or payment processors is preferred. Currently pursuing, recently completed, or equivalent experience in Computer Science, Engineering, or a related field What would make you stand out: Experience with Node.js or Python Exposure to cloud technologies Understanding of authentication and authorization frameworks (OAuth, JWT, etc.) Why join us: Generous paid time off Competitive medical, dental & vision coverage 401K with company match for US Company-paid life insurance Company-paid short-term and long-term disability Access to mental health and wellness resources Company-paid volunteer time to do good in your community Legal coverage and other supplemental options A value-based culture where growth opportunities are endless Why Join Us: Generous paid time off Competitive medical, dental & vision coverage 401K with company match for US Company-paid life insurance Company-paid short-term and long-term disability Access to mental health and wellness resources Company-paid volunteer time to do good in your community Legal coverage and other supplemental options A value-based culture where growth opportunities are endless More: Snap values diversity and all qualified applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Learn more by visiting our website at www.snapfinance.com. California Residents, please review our California Consumer Privacy Act Notice at https://snapfinance.com/ccpa-notice Our Mission and Success are creating opportunities. As this Snap team continues to grow, we are selecting the most talented individuals to join and contribute – our continued success depends on it! We invite you to explore our currently available positions and apply to the roles where you believe you can best thrive. Stay tuned for updates on your progress throughout the recruiting process and keep an eye out for new job postings in the future! Thank you for considering Snap as your employer of choice!