Associate Manager, Menu Design & Development

Collaborate with cross-functional teams and clients to ensure clear understanding of requirements and project status. - Maintain professional, solution-oriented communication to foster positive client relationships. - Coordinate timelines across teams and functions to ensure initiatives and deliverables are completed on schedule. Project Coordination

Track progress, ensuring milestones and deadlines are met. - Report project status, risks, and dependencies to the leadership. - Identify process inefficiencies and recommend improvements to enhance workflow efficiency and effectiveness. - Collaborate with cross-functional teams to resolve issues and drive project completion. Training & Quality Assurance

Conduct quality checks to maintain consistency and adherence to standards. - Promote team efficiency through ongoing process improvements and knowledge sharing. - Support onboarding and training of new team members, sharing best practices. - Hold the team accountable for following documented processes: Standard Operating Procedures (SOPs), Service-level Agreements (SLAs), and checklists. Menu Design & Development Oversight

Oversee and approve menu builds to ensure accuracy, quality, and compliance with client specifications. - Support team members in configuring and customizing menus within the SpotOn POS system. - Troubleshoot and resolve complex implementation issues promptly. ### Skills & Knowledge

Strong leadership and team management abilities, including coaching and mentoring. - Excellent communication and interpersonal skills for interacting with team members and stakeholders. - Solid organizational and time management skills, with attention to detail. - Analytical and problem-solving skills to identify issues and recommend solutions. - Knowledge of relevant tools, systems, and industry practices. - Ability to adapt to changing priorities and manage multiple projects concurrently. - Lead and mentor a team, ensuring accurate, high-quality POS menu configurations and efficient workflows. - Translate client requirements into menu builds and digital ordering setups, delivering exceptional customer experiences. - Manage multiple projects simultaneously, maintaining deadlines, quality, and attention to detail. - Proficient with POS systems, third-party integrations, spreadsheets, databases, and troubleshooting technical issues. - Collaborate across teams, applying restaurant operations knowledge and process improvements to optimize results. ### Previous Experience

5 years of professional experience in customer success or related roles. - 1 year of experience managing and developing high-performing teams. - Experience in fintech or SaaS environments preferred.