Posted Apr 14, 2026
About SpotOn
We’re not just building restaurant tech, we’re giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed. - Named the #1 Restaurant POS by G2 (Fall 2025), based on ratings from real users
We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you’re looking to make an impact with heart and hustle, SpotOn is the place for you. ### Responsibilities
Team Supervision & Support
Lead and coach a small team of specialists, providing guidance, feedback, and professional development. - Monitor workloads and prioritize assignments to ensure balanced capacity, efficiency, and on-time delivery. - Oversee day-to-day operations to ensure timely delivery of team objectives. - Serve as the primary escalation point for technical or process-related issues. - Prepare reports and updates on team performance metrics for senior management. - Participate in hiring, onboarding, and training of new team members.
Collaborate with cross-functional teams and clients to ensure clear understanding of requirements and project status. - Maintain professional, solution-oriented communication to foster positive client relationships. - Coordinate timelines across teams and functions to ensure initiatives and deliverables are completed on schedule. Project Coordination
Track progress, ensuring milestones and deadlines are met. - Report project status, risks, and dependencies to the leadership. - Identify process inefficiencies and recommend improvements to enhance workflow efficiency and effectiveness. - Collaborate with cross-functional teams to resolve issues and drive project completion. Training & Quality Assurance
Conduct quality checks to maintain consistency and adherence to standards. - Promote team efficiency through ongoing process improvements and knowledge sharing. - Support onboarding and training of new team members, sharing best practices. - Hold the team accountable for following documented processes: Standard Operating Procedures (SOPs), Service-level Agreements (SLAs), and checklists. Menu Design & Development Oversight
Oversee and approve menu builds to ensure accuracy, quality, and compliance with client specifications. - Support team members in configuring and customizing menus within the SpotOn POS system. - Troubleshoot and resolve complex implementation issues promptly. ### Skills & Knowledge
Strong leadership and team management abilities, including coaching and mentoring. - Excellent communication and interpersonal skills for interacting with team members and stakeholders. - Solid organizational and time management skills, with attention to detail. - Analytical and problem-solving skills to identify issues and recommend solutions. - Knowledge of relevant tools, systems, and industry practices. - Ability to adapt to changing priorities and manage multiple projects concurrently. - Lead and mentor a team, ensuring accurate, high-quality POS menu configurations and efficient workflows. - Translate client requirements into menu builds and digital ordering setups, delivering exceptional customer experiences. - Manage multiple projects simultaneously, maintaining deadlines, quality, and attention to detail. - Proficient with POS systems, third-party integrations, spreadsheets, databases, and troubleshooting technical issues. - Collaborate across teams, applying restaurant operations knowledge and process improvements to optimize results. ### Previous Experience
5 years of professional experience in customer success or related roles. - 1 year of experience managing and developing high-performing teams. - Experience in fintech or SaaS environments preferred.
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