New York, NY; Washington D.C.; Los Angeles, CA; San Francisco, CA; Chicago, IL; Denver, CO; Seattle, WA; Phoenix AZ; Boston MA; United States - RemoteRemoteEst. $182K – $268K
Posted May 21, 2026
Build & Architect the Function
Design and scale an SMB Account Management organization supporting X+ merchants across SMB and select Mid-Market segments, ensuring clear segmentation, coverage models, and manager-to-rep ratios that enable sustainable growth. - Design role specialization, segmentation, and coverage models as the business scales. - Build durable processes and operating rhythms while maintaining speed and agility. - Balance long-term infrastructure building with near-term performance delivery. ###
Lead Through Ambiguity
Translate high-level strategy into actionable team plans. - Navigate evolving product capabilities and shifting priorities. - Provide clarity and direction in environments where inputs may be imperfect. - Make pragmatic decisions without waiting for perfect information. ### Drive Merchant Growth & Performance
Own and deliver against quarterly and annual performance targets including retention rate, gross order volume growth, product adoption, and incremental revenue across the SMB portfolio
Own retention, engagement, revenue growth, and product adoption across SMB merchants. - Develop repeatable motions for activation, upsell, cross-sell, and new product rollout. - Surface voice-of-merchant insights to inform product and go-to-market improvements. ### Be a Cross-Functional Connector
Influence across Merchant Strategy, Sales Ops, Product, Finance, Engineering, Support, HR, and Recruiting. - Close the distance between frontline teams and central functions. - Build strong internal networks to unblock constraints and accelerate progress. - Operate effectively in a matrixed organization without relying on formal authority. ### Lead & Develop Leaders
Hire, coach, and develop high-performing managers and frontline teams. - Build a culture of ownership, resilience, and accountability. - Raise the bar on performance while maintaining strong team engagement. - Contribute to broader SMB Sales leadership initiatives. - Org Size: 60+ FTE and 2 Vendors representing ~50 Contract Workers
Direct + Indirect: Manager of Manager role with 4 Directs Leaders + 7 Managers/LTs + rest as reps
See below for paid time off details:
For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year. - For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week). The national base pay range for this position within the United States, including Illinois and Colorado. $182,160—$267,840 USD
The total on-target earnings (base + commissions) for this position within the United States, including Illinois and Colorado. $227,700—$334,800 USD
LocationNew York, NY; Washington D.C.; Los Angeles, CA; San Francisco, CA; Chicago, IL; Denver, CO; Seattle, WA; Phoenix AZ; Boston MA; United States - Remote
