Service Desk Specialist

Key Responsibilities:

• Assist end users with application issues, system administration queries, and network concerns. - Diagnose, prioritize, troubleshoot, and resolve IT incidents via call/chat/email. - Identify and escalate urgent tickets requiring immediate action. - Log all interactions and document activities accurately in the incident management tool. - Handle and resolve helpdesk requests efficiently. Qualification Required:

• Any Fresher Graduate or experienced candidate in Service Desk / Customer Support. - Strong communication skills (verbal & written). - Basic understanding of technical troubleshooting. - Must have all educational documents (Provisional + all Marks Memos). - Immediate joiners preferred. Role Overview: As a Service Desk Analyst (Technical Support) at Wipro in Bangalore- SJP2, you will be responsible for providing support to end users through calls, chats, and emails. Your role will involve assisting users with application issues, system administration queries, and network concerns. You will need to diagnose, prioritize, troubleshoot, and resolve IT incidents, as well as escalate urgent tickets requiring immediate action. Additionally, you will be expected to log all interactions accurately in the incident management tool and handle helpdesk requests efficiently. This position requires excellent verbal and written communication skills. Key Responsibilities:

• Assist end users with application issues, system administration queries, and network concerns. - Diagnose, prioritize, troubleshoot, and resolve IT incidents via call/chat/email. - Identify and escalate urgent tickets requiring immediate action. - Log all interactions and document activities accurately in the incident management tool. - Handle and resolve helpdesk requests efficiently. Qualification Required:

• Any Fresher Graduate or experienced candidate in Service Desk / Customer Support. - Strong communication skills (verbal & written). - Basic understanding of technical troubleshooting. - Must have all educational documents (Provisional + all Marks Memos). - Immediate joiners preferred.