Build and maintain forecasting models to predict customer demand, contact volumes, and workload using statistical methods
Analyze historical data to identify trends and run scenario analyses to support planning decisions
Create capacity plans across short-, medium-, and long-term timeframes to align staffing with expected demand
Monitor performance metrics such as service levels, productivity, and resource utilization, and recommend adjustments
Partner with operations, HR, and other teams to align workforce plans with business goals
Prepare reports and present forecasting results, capacity plans, and recommendations to leadership
Support planning for peak periods, campaigns, and unexpected changes in demand
Contribute to projects that improve workforce planning processes and service outcomes
What you bring
You have a bachelor’s degree or equivalent experience in business, analytics, statistics, or a related field
You have 5+ years of experience in workforce management or contact center forecasting
You have 3+ years of experience in data analysis and project-based work
You have experience using workforce management tools such as Assembled, Aspect, Calabrio, or NICE
You can clearly present data insights and recommendations to stakeholders
You are comfortable working with forecasting, scheduling concepts, and performance reporting
You have experience optimizing staffing in contact center environments
You have experience using AI tools to support forecasting, analysis, or planning work
This position is restricted to US citizens or lawful permanent residents due to legal requirements.
What we offer
Challenging, high-impact work to grow your career. - Performance-driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching. - Best-in-class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents. - Lifestyle wallet — a highly flexible benefits spending account for wellness, learning, and more. - Employer-paid life & disability insurance, fertility benefits, and mental health benefits. - Time off to recharge including company holidays, paid time off, sick time, parental leave, and more! - Exceptional office experience with catered meals, events, and comfortable workspaces
In addition to the base pay range listed below, this role is also eligible for bonus opportunities + equity + benefits.
Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected base pay range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. For other locations not listed, compensation can be discussed with your recruiter during the interview process. Base Pay Range:
Zone 1 (Menlo Park, CA; New York, NY; Bellevue, WA; Washington, DC)
$119,000—$140,000 USD
Zone 2 (Denver, CO; Westlake, TX; Chicago, IL)
$105,000—$123,000 USD
Zone 3 (Lake Mary, FL; Clearwater, FL; Gainesville, FL)
$93,000—$109,000 USD
Click here to learn more about our Total Rewards, which vary by region and entity. If our mission energizes you and you’re ready to build the future of finance, we look forward to seeing your application. Robinhood provides equal opportunity for all applicants, offers reasonable accommodations upon request, and complies with applicable equal employment and privacy laws. Inclusion is built into how we hire and work—welcoming different backgrounds, perspectives, and experiences so everyone can do their best. Please review the Privacy Policy for your country of application.
