Ensure custom widgets and pages are ready for upgrade
Develop expertise on ITSM Modules like Incident, Problem, Change, CMDB, SLM / SLA, Service Catalog, Request, Knowledge, Now Mobile, Mobile Agent, Virtual agent, Predictive intelligence, Performance Analytic, Surveys and Assessments, etc. - Integrate with third-party tools using web services like REST/SOAP
Lead solution building and team management
Implement automation/innovation on ITSM applications and modules
Configure new applications or suites during planning, requirement gathering, design, development, documentation, and rollout phases
Assess architecture and current system limitations, define and design system specifications, evaluate input/output processes, and working parameters for hardware/software compatibility
Lead development teams in implementing and/or supporting Service Now in a large business environment
Identify complex problems, review information, develop and evaluate options, and implement solutions
Manage support for SLA-based incidents/requests to ensure zero SLA failure
Plan and execute sprint planning, bug fix planning, and lead the team of developers to ensure incident/request delivery without SLA failure
Identify and develop ways to improve the functionality configured in the customer environment
Conduct daily standup meetings, sprint planning, review meetings, and requirement gathering sessions with users
Communicate effectively with clients to identify needs and evaluate alternative business solutions
Develop clear and concise technical/process documentation
Collaborate with stakeholders to understand challenges and gain consensus on improved system and operational solutions
Qualifications Required:
Industry and project experience of 6+ years with ServiceNow
At least 4+ years experience in designing and implementing the ServiceNow ITSM module
Experience working in an IT Service Management (ITIL) / Agile / DevOps environment
Excellent knowledge of web-based development languages such as JavaScript, Ajax, HTML, CSS, and ServiceNow APIs, Web Services
Expertise in ServiceNow Coding (JavaScript, business rules, client scripts, UI Policies, etc.)
Proficiency in ServiceNow ITSM in ServiceNow
Expertise in REST/SOAP based integrations
Knowledge of building custom portals
Familiarity with ServiceNow CMDB
Sound knowledge of industry standards and methodologies
Strong analytical, communication, and presentation skills
Experience of working with globally dispersed virtual teams across various disciplines
Strong interpersonal skills with a collaboration mindset
Creative, solution-oriented, and willing to take on new challenges
Certifications preferred: Service Portal, ServiceNow Certified System Administrator (CSA), ServiceNow Certified Application Developer (CAD), ServiceNow Certified Implementation Specialist ITSM (CIS-ITSM), ITIL v3/4 Foundation
(Note: The additional details about the company were not provided in the job description.) Role Overview:
As a ServiceNow Service Portal Lead/Sr. Developer, you will be responsible for designing and implementing technical solutions on Service Portal and ITSM modules. You will contribute to Service Portal and ITSM ServiceNow Solution implementation by performing system configuration, developing custom features on client and server side, providing technical consulting, preparing technical specifications, offering testing support, rollout support, and other related activities. Your role will involve playing multiple roles such as business analyst, solution architect, and technical consultant based on project requirements. You must unders
