Senior Customer Success Associate (BoF Careers)

Who You Are

You are a highly professional customer success specialist with a strong background in account management and exposure to business development. You possess excellent judgment and a natural ability to build professional relationships. You understand the "Employer of Choice" positioning and how to elevate a brand’s presence within the fashion ecosystem. In addition to this you will have the following skills:

• Collaboration: Excellent collaboration skills; you are comfortable working cross-functionally with BD, Content Strategy, Marketing, Product, and Finance. - Project Management: Proven experience managing timelines and deliverables for branded content or marketing initiatives. - Technical Proficiency: Professional experience using Salesforce, specifically regarding customer journey task flows and the execution of success playbooks. - Communication: Exceptional written and verbal communication skills with a flair for professional storytelling. - Organisation: Meticulous attention to detail and the ability to multitask in a high-pressure, deadline-driven environment. - Reliability: Proven track record of being reliable, consistent, and results-oriented. - Industry Knowledge: A genuine interest in and knowledge of the global fashion, luxury, and beauty industries.